AdapthealthReviews of adapthealth.com

Overbilling and not explaining why. Just excuses with no explanation as to how suddenly my bill increased to three times what I was paying when I had no change in my insurance.

Scheduled for delivery for pass Monday and window time 2pm to 5pm. Waited this whole time and no one called to show up. Called the company to confirm address and phone number and they said by 7 pm. No showed again. Called the next day, they said we canceled and rescheduled for Wednesday from 12pm to 5pm. No showed again. Now they said my daughter called to reschedule for Friday. I don’t have a daughter. Every time they make up stories. I am really frustrated it is hard to take care of an elderly that is sick and has to get this stress from them. Raven on the phone promised I will get the delivery yesterday but someone called and said we have a different address on file. I called a total of 10 time if not more and every they they confirmed my address and phone number. They can’t do it yesterday and will be schedule for today at 11 am to 1 pm. Let see what is their story this time.

Waited all day for hospital bed to get delivered. No one ever showed up. Received a text at 2:30p.m. saying they had to reschedule. Got the run around and different explanations of why they didn't deliver as I had scheduled this delivery 2 days prior. The on call driver said he had to deliver oxygen tanks and couldn't deliver it. I cancelled my order and got another hospital bed from somewhere else.

The company did not bill my insurance company correctly. Then they took the money from my account. Find another company. Very dubious

My daughter is listed as my emergency contact and is getting phone calls from Adapthealth/AeroCare about my cpap supplies. This is an abuse of emergency contact information. They can improve by not calling my emergency contact number about my cpap supplies.

Mask strap is defective, they refuse to replace it. Kind of rude too

Just Horrible if I could give negative stars I would they are constantly shorting me on my oxygen tanks . I still work outside the home and have to lug Large E tanks with me, they constantly LIE!! They say my delivery is scheduled then my husband has to waste his whole day waiting for the delivery or constantly calling to verify my deliveries which never comes , you call customer service they claim they deliver until a certain time it’s now 620 pm the delivery guy called my husband states he was delivering by 220 NEVER HAPPENED ! Now I can’t go to work have to miss a day WITHOUT PAY due to this company blatant disregard for their customers needs . This happens weekly it’s exhausting!!! Yet the fat cats the CEO’s ALL MADE BONUS off us sick people that they cannot even deliver to timely and consistently. We talked to so called mangers they also make all these Grand promises and yet they continue to fail me. We have little options because they bought up all the small mom and pop in DFW so they are a monopoly right now . I guess we are now the point to see if we can take up some legal actions against the company because this cannot be a reasonable way to handle those in need of oxygen. Shame on you Adapthealth aka Healthline aka Aero What ever your calling yourself right now YOU SUCK!!

Rehab ordered a wheelchair for when my husband was discharged. Upon arrival I told the gentleman that the 50 lb+ wheelchair was too heavy for me to get in and out of the car. He suggested I call and swap it for a transport chair at no additonal charge. Eleven months later then send me a bill for $280.00 claiming that they had no documentation that my husband needed the equipment. This was after they collected 13.69/mo for 11 months from Medicare. Funny thing - I went on Amazon and looked upthe model number and found I could buy one new and delivered for $119.15 - same exact model. I told them to pick up the chair. What a rip off.