AdapthealthReviews of adapthealth.com

My CPAP supplies are always sent promptly when ordered; however, Adapt Health's billing/insurance verification department is the most incompetent provider I have ever worked with. Last Fall, I became eligible for Medicare and also have secondary insurance that compliments what Medicare does not pay. They filed to Medicare, but did not file to my secondary insurance and instead of contacting me, they charged the balance to my credit card on file. When I called, they told me that I am not active with my secondary insurance, which is total BS. After being on the phone for hours with them on various dates, I finally had a Supervisor call me to say that she had insurance verification call my insurance company and that it was confirmed that I am covered. She said they are resubmitting the claim and would refund me once insurance paid. I also received a letter from their corporate compliance team to say that my secondary insurance is active and my claims have been rekeyed. So, a couple of days ago, I received a text stating that my autopay will be charged on 6/17 for the exact same amount they they have already drafted from my acct. When I called billing, she told me, again, that I am ineligible for benefits. ???????? I feel like I'm living an episode ot the Twilight Zone! I asked her to email me an itemized bill and I would file the claim myself since they are incapable of doing this themselves. Also asked for a Supervisor to call me and also left a message with the Resolution Specialist to call me. This was 2 days ago and haven't received the courtesy of a call back. Horrible customer service at Adapt Health!!!!!!!

I'm a first-time user of a CPAP. I went to pick up the CPAP machine in Ventura Ca. I was surprised when I received an email with copies of the paperwork I was required to sign before receiving the machine. The first page stated that I requested to be discharged from Adapt Health against the advice of my primary care physician (Against Medical Advice). That is a Lie! It had my initial on it. I Never signed such a form. I also was never treated my them for anything. They were only providing the CPAP machine. When I called and requested that they remove that document I was hung up on because Iris insisited I didn't sign any paperwork. Ok, I signed a screen! It makes no difference. I relied on my doctor who ordered the device on my behalf. I was already convinced that I needed it

I'm 9 months pregnant and cannot get my breast pump with them because of administrative mess.

these incompetent clowns can't even answer the phone. Do they REALLY think I'd wait >1 Hour and 16 minutes< to find out why my order never arrived??? Avoid these greedy corporate PIGS at all costs. Now I'm taking my business elsewhere

I began calling Tuesday morning 6/6/23. Had to leave voicemail. I received a call late that afternoon but not about my problem. There was no one on the line, and no voicemail was left for me. So I called again this morning. Was on hold over 15 minutes. Again left a voicemail. Received a second call again it was about my mask leaking, not as a result of my voicemail. The lady who returned my call was obviously working from home (in South Carolina she said) as her kids were screaming loud enough in the background I couldn't hear her numerous times. She asked me if I wanted to take my CPAP machine to the office in Des Moines. I told her I didn't as that was 160 miles away. She told me they were extremely busy with the recalls on the Res Med units. (There is only a recall on the Phillips units) I told her I was tired of "Healthcare by Voicemail,." and lack of customer service. I also mentioned her screaming kids. She hung-up on me. I called back and after waiting another 15 minutes told the person who answered I would like a phone number for the corporate office. She gave me a phone number that had been disconnected. Called the local office and was given a phone number where a corporate staff person was working. Explained all to her, and told her if this is not resolved, they get their CPAP machine back. Sorry, but apologies go nowhere with me for poor service! Since all of the people told me the phone calls were being recorded, I hope someone listens to my calls!

This company appears to be structured to prey on the insurance companies, and until ones deductible is met, the wallets of fixed income people. The prices they charge are truly insane. Shop online and avoid them if possible. The billing also seems to come from all directions; AdaptHealth, Royal Homestar LLC, Roberts Home Medical. $208 for a mask? It's no wonder the health insurance prices are rising at an astounding rate...

AERO In DSM Iowa get you to buy uneeded filters, humidity case and charge you twice as much. They keep over charging you monthly for filters with huge added costs. This is a scam.

I have had a difficult time since I got my machine. The billing department couldn’t even process my automatic payments several times. I never changed my banking information! Also, I was told if I completed the required percentage of usage within a 3 month period I could purchase the CPAP machine(and not rent it). Now the company is telling me it was a 12 month rental! Who in their right mind would pay to rent a machine for 12 months and then turn around and pay the purchase price again? Nothing but issues. This machine can be purchased for $1,000 online. I would recommend that option. Stay away from AdaptHealth.