AdapthealthReviews of adapthealth.com

Their billing is a mess. I never get a straight answer when I call about why I am being billed three or four times a month even after I have returned my equipment.

Adapt Health make it very hard to cancel automatic payment setup (even when no balance is owed), never told me the machine I thought I was purchasing was a rental, gave unsound medical advice, and generally tried to stop me from shopping elsewhere by lying. They also may be in violation of HIPAA as the salesman bragged he had read my whole medical file. Most egregiously, customer support lied repeatedly (different calls, different people, different days) about the existence of a product (smaller strap system designed and sold by the original manufacturer specifically for women's heads for the CPAP mask they sold me) resulting in weeks of unnecessary neck pain. While it is negligent that they don't sell the product (which is not aftermarket but standardly available from the original manufacturer), it may border on malpractice that they repeatedly told me no such product or solution exists at all despite being repeatedly told I was in pain. Their suggestion instead of telling me the truth was that I should ask for completely alternative therapies.

Horrible customer service that are almost always hard to understand. I keep getting left waiting for catheters for weeks at a time. It makes me wonder how their patients on oxygen are treating. I will be seeking out another company and I suggest for anyone else to do the same.

I want to give this company minus 5 stars. I simply canot get through to ANYONE there to make an appt to get a CPap machine.

I've never seen such disorganization. This time, I made a order for oxygen on Wednesday. I was told it would be delivered on Thursday, then Friday, then Monday. Each business day there was no delivery. Finally this morning I was told there was no one to deliver my oxygen. This is so unacceptable.

Unreliable. Unprofessional.

Multiple issues and I as far as I am concerned, nothing but a scam. They mis-shipped my order and then billed me twice. We all wonder why our insurance is so high and always blame the insurance companies, but we never pay attention to the companies that are truly scamming us all. I give you adapt health. This is multiple times and customer service knows nothing (and is in a foreign nation to add to the lack of concern). Pay attention and don't let it go unnoticed.

I was referred to Adapthealth by my ENT for CPAP equipment. I research everything and read reviews on numerous platforms, mostly negative like here! Plust the fact that they repeatedly wanted my credit card number before they'd proceed! RED FLAG! Now, upon reviewing my insurance claims I see Adapthealth submitted and got paid for a claim for DIABETES SUPPLIES!! Nobody ordered anything and I NEVER received anything!! This was reported to my insurance company today as a possibly fraudulent claim!!