AdapthealthReviews of adapthealth.com

This company sent us the wrong supplies and we have now run out of catheters. I attempted to remedy the issue over a week ago and just received a rude response from the customer service representative who never looked at the actual order from the doctor and told me that what was receiving was all that I was able to get. I called again the day before the order was sent out to try to fix the order and I received the same treatment. Upon receiving the order I called to replace the incorrect item with the correct one and was told that I would have to call back in the morning to get the correct stuff ordered. At least that person actually looked at the doctor’s orders. Wen I called in the morning, I was told that they would send it same day delivery… it has now been 2 days and there has been no delivery. I was also told that I would not be able to order the number of catheters that the doctor had requested and was not told that I could ask for a letter of medical necessity to be written. I would give 0 stars if I could. I’m still not sure if the catheters were ever sent. They have call center hours from 8-8 eastern… but they can only actually do ordering from 8-5.

All I can say is Use a different provider. Mom Could not be discharged from the hospital because they did not show up with the portable oxygen order all day. And that was after multiple phone calls affirming it was “out for delivery.” The family rented portable oxygen from another supplier the next day just to get mom home. And adept did not show up that day either.

Regarding the delay in receiving necessary equipment to BREATHE, I don't know if it's my mother's pulmonoligist's fault or Adapt to be honest. Impossible to get answers from anyone about delivery and set up of the Life2000 ventilator recommended by the docotor almost one month ago. Everytime we call Adapt it's a different story- waiting on docs from doctor (doctor says they have confirmation everything was faxed), waiting on approval from insurance (that was a lie- we know it was approved), now it's not available and they want to bring her a temporary machine that is not mobile- useless--- the whole point is to help with mobility. We were told 5 days ago the new equipment was ready and just waiting on clinician to set up delivery and session on operation. Not true... not sure if they have too many hands in the pot, or none. I get definitive answers one day, and completely different answers the next. Nothing makes sense. This is all through insurance and the doctor's office should be handing this- but had we not called Adapt directly, no one would have told us there was an issue. What is the issue? - your guess is as good as ours- it's changed several times since the unit was approved. By the way- my mom is already being charged her copay! Not once has Adapt returned a call to follow up as they always promise- so, I shall continue to call I suppose. I mean it's not a huge deal, just breathing right? … Now let’s fast forward to this week. My mother ended up in the hospital. In order to release her they wanted her to have a Rollator walker along with a humidifier that goes on her oxygen concentrator. Saturday she was ready to be discharged from the hospital pending delivery of those items to my mom’s hospital room. We waited until 11 PM. They did not show nor did they call the hospital. They claimed that there was an issue with the documentation which we found out was not true. They said it would be delivered on Sunday -Monday the latest - to my mom’s home. S0, needless to say we left the hospital. Otherwise the hospital was required to hook my mother back up to all of the equipment, IV, heart, monitor, etc… so luckily the hospital was nice enough to give her a loaner walker. Sunday was a no show from Adapt - so we just called them to verify timing for today…and it is not coming yet again today. They are shortstaffed apparently and cannot deliver it until tomorrow. Had I not called them, would they have ever called? They’re a mess!

Adapthealth is billing me for equipment that my insurance has already paid for. Auto billing, charging on a card without prior notice. They told me it would not be charged, then have attempted multiple times to charge. I spoke to insurance, they were paid in full. I provided the with the explanation of benefits showing my insurance paying this bill. They continue to try to bill me. They hope it will go through and you won't notice or fight it. They are a complete scam.

When I tell someone I need to do payments on my cpap... I dont get the help.. They overdrafted my bank card TWICE without MY permission.. I am not too happy with the billing department. I had to ask them october 13th, 2023 to not take automatic payments because I really couldnt afford it.. They agreed to not take them then this morning I find out that they did it again. All because I want to be healthy

Worse company ever. They take your money for supplies and did not run the insurance for supplies to see if they were covered. They did run it for sleep machine. over 300 dollars. Sent everything back and still no refund

Have been calling since 8/30 to resolve an issue. Still not resolved. Called today... 3 times... put on hold for 2 hours and 12 minutes... until after CLOSING! NO ONE EVER CAME BACK TO TRY AND HELP ME. Each call has been worse than the last!!!

The process of dealing with Fletcher Medical was a nightmare. It took many phone calls to uncaring employees to finally get my order processed. Fletcher seemed to think the doctor was being paid for the machine rather than Fletcher. I hope to never deal with Fletcher again. That being said, once the order was finally filled, Alex did a great job of showing me the new machine. He is the only person at Fletcher's doing a good job that I dealt with.