AdapthealthReviews of adapthealth.com

The worst customer service experience, not due to the people ler say, but the automated phone system. After spending 8 mins working through it, I had the pleasure to leave a voice mail that never got returned. Getting items picked up has been a challenge as well. We continue to get stood up. While we didn't choose them directly as the discharge people from the hospital did, I will make a point to NOT use them again.

Took money from my bank card without sending invoice for charges after I thought I had closed my account. Calling them didn't resolve anything. They said I owed for Jan 2023 payment for CGM delivered Dec 2022. On an account that was set up with auto pay. Every statement sent to me never showed this being due. If you have a choice DO NOT USE THIS COMPANY!!

All around terrible company. Took forever for them to get my order right. Ended up being out of network with my insurance (BCBS) and did not tell me when I was ordering my breast pump. Customer service is awful. I have talked to more than a dozen people about the same thing over and over again with no resolution. I am going to end up pays hundreds of dollars for a breast pump my insurance would normally for fully. Will be telling everyone I know in the medical field not use this company or recommend this company to their patients.

They aren't even worth one star. A miserable excuse for a company. Totally unhelpful. They are experts in transferring you to someone else in their company that is clueless. A company without knowledge of the products they supply!!! The Kirkland WA Manger, told us to 'google' how to use the DME after he couldn't find anyone who knew anything about the respiratory equipment they supplied. If you need DME, use another organization!

This company repeatedly lied to me and repeatedly said that they confirmed with my insurance that items were covered. Then they shipped me almost 1000$ of items. NONE WERE COVERED BY INSURANCE. Then they started with the harassing phone calls of money I owed them for items that they illegally sent with me specifically telling them NOT to send. I returned all the items as listed on invoices by a supervisor, with his word that they debt would be voided for these items that I specifically told them NOT TO SEND TO ME. After I returned all of the items of the scam transaction, I am still receiving harassing phone calls saying that I still owe almost 400$. Unbelievable. Do NOT trust or deal with this company.

Cannot Recommend. Unprofessional, dishonest and only out for the buck. The CPAP machine I got from them didn’t work for me—I had to return it. They didn’t care it didn’t work…they knew it wasn’t working and started to autoship replacement parts anyway. I returned the autoshipped parts with CPAP machine as instructed and they are trying charge me for the shipment anyway saying they never received it. I am so sick about money grubbing dishonest companies like Adapt. Find another company to get your CPAP machine.

This company is a nightmare to do business with. I’ve waited for months for a modem to be replaced based on the age and it’s been several months . Every time I call, they promise a solution and the equipment promised never comes.

I spent months trying to get AdaptHealth to provide me with a box and shipping for a CPap machine. Now I know why. They wanted to keep billing. They are very nice until you catch on to the scam. NEVER provide a credit card for auto billing. Insist on paper bills. They will not leave a paper trail if they can help it.