AdapthealthReviews of adapthealth.com

I had to change my DME company due to an insurance change. I chose AdaptHealth based on their reputation and reviews. Sadly, they did not live up to their reputation. Customer service is terrible. As a new customer, I was required to attend a mandatory meeting. After taking time out of my workday, they never called or followed up. It was necessary for me to call them. My frustration was exacerbated by so many incorrect items. Customer service representatives laughed at me, and supervisors didn't respond to my requests. It took me more time than ever to resolve issues. I was even told by my doctor that more complaints have been received. Their customer service agents need to be trained to be respectful of customers, and their supervisors need to not ghost clients when they tell us to call/email. I have left this company

I was told at doctor's office CPap would be paid off Oct. 2023. I was billed, and paid, TWO MORE times a month because was told that is what is due. The amt was exactly the same. This contradicts their initial statement. I again got an invoice jan 2024 for supplies, because insurance wouldn't pay. I paid. A month later I get another invoice, same amt as supplies, yet I received no supplies. I was told it was a split payment. I wasn't told that when I called a month earlier!!! I have spoken to a total of 3 employees and have gotten diff answers every single time. THE WORST COMPANY I have ever had to deal with. I am getting my supplies elsewhere because of their incompetence.

Without a doubt, one of the WORST companies I’ve had the misfortune to encounter. First, the wait time is LONG. Second, after connection, the phone call routing is a Gordian knot. Takes WAY TO LONG to get through it. Third, seems that ADAPT HEALTH is the parent of Pumps It and Solara, yet 1 of the 3 message when I need to contact. Feel like I’m working with a roofing company. Fourth, their billing system is cryptic. They bill me monthly with a “rental” charge despite the fact that the m not renting anything. There is more, but if you need to work with one of these companies because your health insurance forces you to, I pity you.

This company has horrible customer service! They stalk you with constant phone calls to sell you supplies every two weeks. Then, when they don't send you what you order, a call is necessary to customer service. I just spoke with Chandler in their customer service department. As a business professional myself, this woman would never work for me. She was bothered by simply answering my call. She kept sighing audibly, talking over me, and had a major poor, negative attitude. Adapt Health needs to address their customer service staff.

I was prescribed CPAP treatment 4 years ago. Adapt Health/Aerocare never offered me an in-person visit to find a mask that would work for me. Instead, I was expected to know what type & brand mask I wanted. I’ve called multiple times and they will send out a different mask but I’m blindly taking a guess about what mask might work. No-one offers any suggestions or any consultative advise. I even asked about an in-person fitting appointment and was told they don’t offer this. I get a better nights sleep without the cpap machine vs ill fitting and leaky masks.

Horrible customer service. Phone agents are not English speakers. I’ve waited weeks for sleep apnea supplies. If your doctor uses this company find another doctor.

John was fantastic. But I called customer service and was on hold for a long time. I finally selected the call back option. No one ever called. When I went directly to the local office, John immediately began making calls and continued helping me for 2 hours until he got everything resolved. He deserves a bonus and a raise.

I spoke with someone from Adapt Health on the phone about the cost and payment. It was suppose to be $16 upfront then billed $40 per month for 6 months, with my insurance. This was suppose to include everything. Starting in September I got everything, training, machine and supplies. October was billed for $40... November billed for $40.... then December billed first week $70... second week $50... Third week $170.... Fourth week billed for $20. Then in January billed $20. Now this month I'm being billed $55 and 43 with 2 days in between bills. Now on paid invoices on my account info, its missing multiple payments. Be very carefully with this company. I'm currently fighting this loosing battle.