AdapthealthReviews of adapthealth.com

This company would like my review so here it is. The operators at Adapt really need to figure out what’s going on. I had to make several phone calls to find out how to get replaced tubing for my oxygen concentrator and my nebulizer they said I wouldn’t be able to get tubing unless I get doctors orders which I can understand but they told me I had to call the doctor, so I called my doctor and they said that the company should contact them to receive orders, so basically Adapt has no idea what they’re doing. Then they said that I didn’t have a concentrator which I’m currently breathing through and so in order to get new tubing, they had to bring me a new concentrator. It took over a week to get tubing. Brandon, the delivery guy is really the only sane person in this company, and fully understood the problem that I was having, gave me the tubing I needed and was very polite and conversational. I was extremely glad that he came out and now I feel good that I’ve got somebody in the company that knows what’s going on. Before Brandon came out, I called another oxygen company to see if they would take my Humana insurance but alas Humana has an exclusive contract so you can’t even change companies. You’re stuck with this company if you want to breathe. I would’ve left them a long time ago due to the confusion. My doctor said they have trouble with this company all the time so whoever reads this you should call me and apologize for putting me through tons of stress. Thanks for listening.

Never use auto ship with this company!!! I have been trying to cancel my order for 9-10 months. Swithched CPAP machines and no longer need the type tubes and supplies. Have spoken with sevwral people who say Im not in Auto ship..... but, that I orderd these supplies - and I did not. I send them back and the bills keep coming. There is no wat to ever shut off auto ship. Not even with email!!!

How about you call customer and leave message so they know 1 who you are,2 why your here and 3 who approved this

Your technician is great! The company as a whole sucks. Y'all took my portable concentrator and never gave it back. Told me that you were going to fix it and return it. Left me with a bull crap concentrator that barely works. I tried to speak to a manager and no one will call me back. I have a list of complaints but we can start there

Nothing but headaches, mostly with billing. They push online notices with only an invoice number, no explanation of the service/product you are paying for. Finally got them to send a paper bill with the service listed and the amount. I pay when I get the bill but the delay causes their collection agency to harass me with daily phone calls. It is a different person in a different location every time. They NEVER get it right or fix their problem. I will NOT pay a bill based only on an invoice number with no idea what I am paying for!! Worse company I have ever dealt with.

Beginning in January 2023, I have frequent problems receiving my diabetes supplies. In January, they were shipped to another address. The only reason I knew is that the person who received the shipment, called me asking if I was due a shipment. It took several weeks to resolve the problem. In June, I was due to receive my next 3-month supply, but still, despite many calls and "live chats," by July 14, I still haven't received my supplies. Prior to 2023, all payments were withdrawn automatically. Bi-weekly, I would call and ask why payments were not being withdrawn. I learned today, seven months into the year, that their billing system had been upgraded and all credit information was lost.

I use diabetic supplies. There has been problems and delays with my last 3 orders. Telephone waits an hour or longer, sometimes to be disconnected at the end of the wait. In the past week I have contacted adapt health 3 times. I was repeatedly told there was a problem with the paperwork/order and are waiting on a tracking number to be shipped. How long does it take to get a shipping tracking number? The company needs to invest in a customer call back service to minimize putting customers on hold for longer than 10 minutes.

Most good reviews speak of the one-on-one technicians. This is great; however, the call-in service department is very poor. They seem to be driven by a quota system rather than customer service. Many do not listen for understanding and strive for how many customers they can contact per day. They parrot a script and say things like the issue is the "doctor's, patient's, or insurance's issue," "Your wait time has been only so many days/ weeks" or "You need to work around the automated reorder system. We know it doesn't always work for recent reorders." When a company is serving individuals who need the equipment to BREATHE, it is imperative to improve the systems they use rather than blame others. Take some responsibility and ADAPT to your customer's HEALTH needs - improve your technology systems and customer service groups! Oh, check the spelling on your documents. Since your team purports to be "service professionals," then expect to own up to being one. Stop the blame game and help customers breathe. We need these devices for goodness sake.