AdapthealthReviews of adapthealth.com

Started out with Medical Necessities in Mt. Juliet TN., then they sold to Manor Healthcare and now they are with AeroCare/ adapthealth, I have been a loyal customer for over 15 years and never sent anything back until this year, I ordered 3 large CPCP Mask cushions and they sent the wrong kind, plus they sent a headgear that I didn't order. I did open 1 of them and found that it didn't fit my equipment. I called to return these and they said I could only return un-opened items & they'd send a shipping label. I left the 2 unopened cushions and UNOPENED headgear in the original shipping box, sealed the box and took it to UPS. Tracking # says they were received 1/16/2024. I have called twice to see where my credit is and they couldn't find the return, I called again today, 3/25/2024, they claim 2 of the items were returned opened and would only give me a $10.05 credit for 1 mask, and also claimed I was only billed for 1 mask, my invoice copy shows Headgear = $5.37, F20 Complete Mask Large = $27.07, their invoices never show the quality of what you actually get, I don't see where they get $10.05, how they can do business like this? We are going with another company, this is just not right!!!

One of the worst companies to deal with. I continue to receive texts and emails for payment. Which I have already paid this month. I have called a number of times about same billing problem. Different phone numbers. I call tell me no payment is necessary account is up to date.I don’t ever what to do business again. 70 % of employees of Companies can’t or won’t do their job.

My 89 year old mother is on H2O, and has been with Family Medical for more than a decade. We’ve certainly had issues with her care. The latest one, however, is inexcusable! A company providing life sustaining services should recognize its importance. A driver stops by late January and had her sign his phone. Fine. He explained it was the 5 year Medicare renewal for the oxygen. In February, driver stops by for another signature. She stated she’d already signed that form. I get on the phone with dispatch for an explanation. They understood something happened in “processing” and they needed another signature. WE requested something in writing. Initially, the dispatcher said they’d send in the insurance form saying ‘refused to sign’. I said she’d gladly sign, after receiving a letter of explanation as to why she’s re-signing the same form. 5 weeks later, driver calls and asked if we ever received the letter we requested, because he was instructed to return for another signature. After MULTIPLE non-returned calls to both the Branch AND the Location Manager, we were told by the Branch Manager that they would NOT provide a written explanation (NO reply from the Location Manager). One Customer Service rep even THREATENED that they would pickup all oxygen equipment if she didn’t sign. Working with her doctor to move to a different company!

Absolutely horrible customer service. Three orders placed for blood sugar monitoring device. They have no record. Finally got a 4th order acknowledged and then nothing for several days. Then robocalls on my answering machine asking to return an urgent call. I returned the call on behalf of my husband and was told they would not deal with me. They could only deal with my husband. He got on the phone and they disconnected him. Finally got through again. My husband gave the OK for me to pay the co-pay and found out that there had been a hold on shipping which they would now release. This is not the first time this has happened.

Do not use for Dexcom 6 or 7 renewals. They have never met the deadline for receipt of dexcom supplies. Always a week or more before I receive sensors. Not customer focused. They cannot meet Medicare requirements for the medicare dexcom supplier.

I have nothing but problems with the company. I was without my machine for quite a few days and no one said a word! I was sent masks and head gear that I did not ask for! I was sent the wrong size filters for my machine! Now I tried to set up a payment agreement with my retirement pay and they tell me no I cannot pick the date my payment comes out. I asked to speak to a supervisor but one was not available!!This company is a complete failure!!

I was prescribed a tens unit. My husband took the prescription to a local supplier apparently connected w adapt health. He purchased the unit &’paid for it. I continued to get billed & it required several calls-visits to get the matter resolved. I am still not 100% sure I will not get additional billing. Poor management of billing services

So far I am not impressed with this company. Every item you need is in a different department. No one from another department can answer your questions mostly because they don’t know the answer. The first time I called I talked six different people and nobody really helped me I just got bounced around. it took weeks for me to get my equipment which I still don’t have all of. That was mostly because they couldn’t get their paperwork in order. My doctors office had to fax them all the information twice. I was told on two different days by two different people that they would be coming to swap my oxygen equipment in place of what I already had from another company. Nobody showed up and I got no phone call or message. I had to go 2 1/2 days without any oxygen supplies because my previous supplier had come and picked up my equipment. Finally, someone else contacted me to say they were bringing my equipment. I must say I was very happy with the service I received from Daniel. He was very courteous, professional, and could actually answer any of my questions. Gave a thorough explanation of how to use my equipment. Had all the proper paperwork, extra tubing and other pieces and made sure I knew where I could find the phone numbers for assistance. Thank you so much Daniel.