AdapthealthReviews of adapthealth.com

I was contacted by Adapt health to come in the office for an appointment to pick up my C-PAP machine. When I got there, I was told to sit in a chair which had a C-PAP machine in front of it on a table, next to me was another machine on the table that was for a women who had an appointment the same time as mine. We both sat down at the table and the Tech said this was our C-PAP machines and he would be going over them with us. I asked whether or not there was a selection of machines to chose from and he said no. As he went through the training, it was clear to see he was in a hurry and just wanted the class to be over. The lady who sat next to me was obviously uncomfortable with the Tech and his lack of listening to her questions as I was. He had hooked the machines up and had both of us try on the headpiece while turning the machine on. He ran the machines for about 30 seconds and turned them off, packed up the machines in their carrying cases, took our payments and let us go. Excited to get the machine, I immediately unpacked it and started to set it up at home. I opened the water reservoir and discovered brown junk in it, as I further examined the machine, I found white hair in the filter system, in between pieces of plastic on the machine and also under the sticker on the bottom of the machine, the sticker was coming unglued from the surface. The bottom stainless steel plate on the bottom of the reservoir had deep scratches indicating the machine had been used for quite some time. I then called the office and spoke with the tech only to be told I was out of my mind and there was no way I have gotten a used machine. That didn't go over well with me so I contacted corporate on 3 occasions but never received a call back. I also called my insurance company Humana and filed a complaint. After calling Adapts local office again and this time speaking to the store manager, he seemed to be interested in what I was saying and invited me in for an appointment. After taking the the machine out of it's case and showing it to him and him seeing the condition of the machine, he quickly got me a new machine to replace the used one. The funny thing is that he didn't say much about what happened and tried to sweep it under the rug as though it was no big deal. Do not use Adapt health for any of your medical needs. Corporate is also no help as they really don't care what their people do or how you are treated as a customer........Jim

From start to end the representatives of the company don't seem to have any idea what's happening in their billing department. They call almost every day even if you are current on your account. I was told one thing from the original meeting at the training for my CPAP billing then another from the representative over the phone. Very confusing

Don't ever buy from them. I ordered pills forv5.99 I never opened them, I never agreed to a continuous service of Subscription service. Last week I saw a payment via PayPal for 75.00. I complained and it was stopped. Now this week a 2nd time after contacting this company they are trying to take the money again. Theirs. Don't give them yr info. I hv contact paypal and w contact my bank at nine.

If you can avoid this company do so if at all possible even if your insurance is suggesting working with them and see if there are any alternative providers for your medical equipment. My insurance had me go through AdaptHealth to get my CPAP. I was charged $446.19 at my start date in February of 2024. I then received an email in October of 2024 that I have a $542.16 balance due and the invoice is all items from February 2024. In the payment portal there is a payment in the payment history for $446.19 but no documentation as to what it was applied to and just says origin external vendor. I called in to get an itemized invoice as to what has already been paid for as they are saying I now owe for items from February and after 2 agents and multiple hours on the phone they still have not provided me an invoice that matches the payment and keep sending me one that says $117.99 is the customer payment amount and that they cannot provide me with an invoice. This has taken me multiple hours to simply get an invoice as to what I have paid for and I STILL don't have it. How I can be sent an invoice for previous services without being able to provide a statement showing what previous services have already been paid for!? Instead of that the agent said they had to apply something which updated the payment amount that I have due to $208.04. It legitimately feels like a scam and I am appalled that my insurance required me to work with a company like this.

The worse customer service i have ever experienced! I was bounced around to different people for over an hour and 15 minutes! I was disconnected twice. I was just trying to get my CPAP repaired. I now have been without a CPAP for a week! I will contact my hospital and dr and let them know about this hospital

Adapt health is owned & operated by Clay home medical. They are incompetent, slow, and lie. If this is your cup of tea. Drink up. For thoes who need or require real medical equipment in a timely manner, this is a lawsuit waiting to happen. Probably even a class action lawsuit! Stay away from them if at all possible! You've been warned @

9/24/24: AdaptHealth @ 704.317.1926 left voicemail & told me they had my supplies ready & to call 704.831.5000 for delivery. 10/2/24: I called several numbers but encountered multiple issues. I was transferred four times without a resolution, some staff promised callbacks but didn’t follow through, and I had to leave voicemails that went unanswered. As a client of the Charlotte office, my call was still redirected to TN, Wilmington, and Gastonia, adding to the confusion. 704.317.1926: (Caller) Left voicemail, no callback 704.831.5000 (Charlotte): Phone tech problem 980.448.3115 (Gastonia): Phone tech problem 844.825.3534 (Supplies): Database tech problem 563.287.9424 (Gage Mgr): Left voicemail, no callback 10/11/24: Tried all the numbers again today with no success. The ongoing lack of communication and organization is draining, both physically and mentally. I may just give up on this. My 1st sleep study showed I quit breathing 50 time in one hour, but that's fine. I think I would rather take my chances with no cpap instead of this merry-go-round with them. I'm a disabled senior citizen and sadly Medicare will only let me get cpap supplies from AdaptHealth. To resolve these issues, AdaptHealth could: •Improve communication by ensuring calls are answered or returned in a timely manner. •Provide clear and accurate information to clients about their status and supplies. •Enhance their internal coordination to prevent unnecessary transfers and delays. •Fix ongoing technical problems with their phone system & database to improve customer service. •Additionally, I discovered that they have an "F" rating with the BBB, which aligns with these frustrations. Better customer support and accountability could greatly enhance their reputation and client satisfaction.

Adapt health keeps harassing me by constantly calling me when I don’t own them anything. For the past year, it has been nothing but constant calls and letters and voicemails from them harassing me over my insurance and my account when I do not own them anything anymore. I have already reported this company to the BBB and will continue to report this company through every avenue each time they call and harass me.