AdapthealthReviews of adapthealth.com

Today I discontinue receiving anything for my doubt health. Anyone need medical supply need to find another company this company has no idea what they're doing just asking you making a payment today. And all the five star you must got paid for it there's no way this company can be a five star.

This is our 10th low pressure air mattress in 13 months. The quality is jeopardizing my mom’s wound care progress.

Dr ordered equipment was to be delivered at home waited two weeks finally went to local facility and picked up paid with debit card for co pay, dr ordered another equipment picked up instead of delivering was told didn’t owe anything then insurance refused payment returned equipment was charged a small fee thinking well that was for what time we use a week later a larger fee was taken out of account when neither was authorized to be taken out. Went personally to local facility was told they would check into it well no call back had to cancel debit card and call the phone number that says is local but isn't and the refund had not even been done to begin with now 3-4 weeks to wait for them to decide to refund and send to the refund department was told it was error sure but some people need their money so people need to watch if you pay by phone for equipment they save the information and do as they wish🤮highly dissatisfied would not recommend.

John the service person was great,i had nothing but a great expercience with this person. my problem lies within the local office in New Braunfels, in my opinion this office is being totally mis-managed . I had been asking for help since before Thanksgiving and just now today it was finally taken care of thanks to the dedication of John the service person . He needs help and he needs it now,one person cannot take care this big of an area by them selfs.

As a type 1 diabetic I receive monthly supplies but have not received one in two months. These people refuse to send out another order until I get a signature for the G7 in which I was already getting delivered monthly. I am currently out of pump supplies because of this worthless company. Do not trust this company if you rely on any sort medical supplies.

If you can avoid this company do so if at all possible even if your insurance is suggesting working with them and see if there are any alternative providers for your medical equipment. My insurance had me go through AdaptHealth to get my CPAP. I was charged $446.19 at my start date in February of 2024. I then received an email in October of 2024 that I have a $542.16 balance due and the invoice is all items from February 2024. In the payment portal there is a payment in the payment history for $446.19 but no documentation as to what it was applied to and just says origin external vendor. I called in to get an itemized invoice as to what has already been paid for as they are saying I now owe for items from February and after 2 agents and multiple hours on the phone they still have not provided me an invoice that matches the payment and keep sending me one that says $117.99 is the customer payment amount and that they cannot provide me with an invoice. This has taken me multiple hours to simply get an invoice as to what I have paid for and I STILL don't have it. How I can be sent an invoice for previous services without being able to provide a statement showing what previous services have already been paid for!? Instead of that the agent said they had to apply something which updated the payment amount that I have due to $208.04. It legitimately feels like a scam and I am appalled that my insurance required me to work with a company like this.

Our physician prescribed oxygen. Adapthealth sent me a text message the next day stating "I am needing to discuss your oxygen order please give me a call back when available 972-499-4564." I called that number; waited on hold for approximately five minutes; then the call went to voicemail with a message along the lines of "if you leave a message before 4:00 we will return your call the same day." I left a message. Hearing nothing, I called the number the next day; waited approximately five minutes; the call went to voice mail and I left a second voice message. No call back. On the third day, I called the number and was able to speak to a representative. She informed me that nobody at that number handles oxygen orders and she gave me another number to call. 800 868 8822. (three days have now gone by). I called the new number and can only conclude that an AI BOT was taking calls. It repeated itself several times and made no sense at all. The call eventually disconnected itself and I called a second time. The representative I spoke to then was able to answer my question and resolve the issue. One star because I did not initiate the inquiry. They sent me an incorrect contact number causing a three day delay in treatment. One star because when they texted me, they did not indicate why they needed to talk. If they had, I could have solved the problem with a return text. One star because if you're not going to return phone messages, don't say that you will. One star because when you finally get through the system, you may or may not reach someone who can help.

Not sure how they have a 4.7 star rating. They have sent me 4 defective sensors for my Dexcom. I have re-ordered supplies with them twice so far through their automated system and both times I was told that it would ship by a certain date but never does so I end up having to call them again to have them rush the order. The first re-order, I ended up running out of supplies for 3 days. The second order, I expected another issue so I was proactive about tracking.