AdapthealthReviews of adapthealth.com

The billing for this company is atrocious. I have now had terrible issues on both my account and my husband's. I am an accountant and can tell you that I have never gotten clear answers when I've called with a question on what I'm paying for or what I'm being billed for or what I owe. I was charged for the wrong equipment and went through a lengthy process to finally get that sorted out after I had to explain to 3 levels of managers how it was wrong. They also assured me I would be billed for the correct equipment under one insurance plan (where I had hit my deductible) and I told them I didn't want the order if it would hit my new plan - and what do you know they sent me the new order and billed the new plan so I had to pay 3 times as much as I could have gotten the supplies on Amazon. Then, they assigned one of my husband's bills to the wrong account and sent it to collections without us ever getting the bill in the mail or on our online account. Then couldn't tell us what it was for when we called. Then said it was for his Cpap. He has a biPAP! Just incompetent all around as far as billing.

Scam Artist! The company tried to recharge me for my cpap machine. Told me that the payment process restarted every time I changed my insurance. Do not trust these people. if you order supplies, have them send you a receipt for your purchase. You have been warned!

I got connected to this criminal company a few years ago when I tried the product Neugenics. Since I was taking only two thirds the daily recommended dose I was purchasing a bottle as I went along when a sales rep talked me into their auto system which I set up on a six week basis. It was more like monthly and I called to cancel. The rep was cordial and corrected the problem by setting the schedule to every two months plus set me on a discount per bottle of $54. This worked great for a couple years until they wanted me to try a sample of another product with no pressure to continue purchase. Thats when I started getting a bottle every three weeks plus charged $82 per bottle plus still receiving the first order I had set up two years ago for every two months at $54 . When I finally caught this I called and requested they return my money back for the three bottles at $82 that I didnt order. The rep I spoke with said they would only refund me for the most recent bottle I received and that really pissed me off and I told him to cancel any and all auto shipments and my credit card info I didnt want anything more to do with them. Its a shame because the product was working good for me and I was happy with the auto shipment we had set up. They like most everyone today wasn’t satisfied and got greedy so they began charging my credit card without my authorization. Because this was over the past holiday season it caused me severe financial difficulty before I was able to discover the problem. Shame on you adaptivehealth for screwing over a loyal customer. I strongly recommend everyone stay away from this company they will start off helpful but will soon get greedy and fraudulently charge your credit card. For those that have been doing business with them its just a matter of time. Since after I started I noticed their product on the shelves in stores. Ive also became aware of several other companies putting out similar products and because they screwed me and ruined my Christmas I refuse to use their product Neugenics and purchase a similar product with a different company at a much lower price.

I thought everything was great till after my brother passed away. The billing still charged me for the bi-pap my brother rented. Someone from the company had picked up the Bi pap that my brother only used 3x. The hospital put him on their system being on life support most of the time. The company first called and said they needed money to start the service so my brother could get the machine. I used my charge card. That same day his insurance kicked in and paid for most of it. My brother only used it for three days before he died. They had me on auto-pay so I called them to refund my money knowing his insurance paid for it. Billing said his insurance won't let me get a refund. Now I'm his sister helping out. That's my account not connected to his insurance company. She said I need to keep on paying till it's paid for. I said, by law, I am not responsible for my brother's bills. I wanted to close his account and she said I could not. Nor get a refund. So I closed that card. She wasn't understanding, caring, or helpful. I will never use this company again. They were trying to steal money from another elderly person. No wonder they have so many lawsuits against them.

Wish zero was an option! I paid for supplies they didn't send. And again. And my most recent attempt? They have deactivated my account because 'it's inactive for three years' Then why do I have the emails and the credit charges I paid them THIS YEAR? Is this sickly inefficient or something worse?

I would give them 0 stars if it was an option. Why? I have a potty chair right now that rickety andd I've only had it 6 months. I'm only able to straddle it for fear of it going to the ground. Also starting August 31, adapthealh (areocare) Lavonia, Ga. brought 5 tanks of oxygen and a concentrator out to my house and I only used it a couple of days. The oxygen mixture eventually was not mixed right, because while I used it, I experienced nausea so bad I was at the point of vomiting. I called areocare of Lavonia and they came out TWICE to attend to this and it was to no avail. Offered me some free new tubing! WOW! Then on top of that, I asked them to please come pick it up cause I'm not paying for something I do not use. And it was November 15, 2024 before they did, however they are very good at billing me for something I didn't use. So upon speaking to their financial representative at the Winston-Salem office, I was told if I didn't pay my outstanding bill, I will never be able to purchase from them again. Gee, I'm shaking in my boots. I think I'll be able to survive without their wonderful equipment. Be wise and never, ever use Areocare not Adapt Health. You've been warned.

This company left my mother with ALS wo food formula saying they can’t deliver it because we are on vacation in different state. But when I spoke to the manager prior she assured me it’s no problem and food will be delivered. One day prior my mother is running out of food they called and say they won’t be able to deliver food and didn’t give me any alternative. They basically neglected my mother and treated us with unethical attitude, putting us through tremendous amounts of stress and anxiety. Horrible things.

If I could give 0 stars I would. I have been trying to resolve my supply issue for the last 30 days. I will be out of supplies on Christmas day and they couldn't care less. They are blaming my insurance but insurance has approved this since 12/1. None of this would have even been an issue but they chose to short my supply order to "maximize my benefits" aka line their pockets resulting in my prior auth expiring. You call at noon on a weekday and after hours emergency answers. They are literally the worst company and have the worst employees I've ever encountered. Run to another supplier!!