AdapthealthReviews of adapthealth.com

They gave my mother and oxygen machine for traveling it was a to go and it had two batteries and it only lasted an hour and a half I called when we got to Phoenix all week for them to bring one out the last day she was here and they brought us another one that didn't even make it on the flight and she had to stay an extra 2 hours and take a 10-hour flight nstead of a 2-hour flight. They told us it would last 6 hours when they dropped it off and they're nothing but a bunch of damn liars

I use Provider Plus for my CPAP supplies. Their staff have proven very knowledgeable for health care needs. However, the billings by their parent company AdaptHealth, are not transparent, but are deceptive and inaccurate. I found multiple over-billings that were repeated exactly from month to month. As stated at the bottom of their invoices, if you have insurance then all invoices are estimates. But the invoices fail to show any later adjustments based on actual insurance coverage, making it impossible to reconcile the insurance company’s Explanation of Benefits with AdaptHealth invoices. In fact, the corrections to all of their errors for six months were not made until January of the following year. After more than two months of conversations with the AdaptHealth billing office, I found that supervisors could not trace a January adjustment back to the source that created the error, or the need for the adjustment. To be fair, their charges (not the invoices) eventually matched with the insurance company’s Explanation of Benefits in January, after at least two months of my interactions with the billing office. Oh, I prepaid a significant amount and was told that their policy is that no statements would be sent because nothing was yet owed. It is very difficult to reconcile insurance against nothing at all. Will I have to wait until the following January to get another accurate balance? Remember, the invoices are all estimated, corrections are made in January, and there is no indication of any adjustments on the invoice, just an estimated total owed. If I terminate their services at mid-year will I receive an accurate accounting and refund of any errors before next January?

My health care provider at the sleep center submitted a order for my cpap supplies on 1/24/25 from this company and it's now 3/12/25 and I still haven't received my cpap supplies and I called this place on 3/11/25 and the woman who answered the phone claims that she doesn't see in the system that my provider submitted a order for supplies which is a lie because the same day that my provider submitted my order on 1/24/25 this company sent a text message the same day with the website link to my phone to track my order status and the text message clearly stated that my provider submitted a order for supplies on 1/24/25 and I've been checking there website everyday since January 24,2025 concerning my order status and out of all this time the order status is still saying it's processing every since January 24, 2025 this company is so full of sh**t and there should be others companies to get cpap medical supplies from besides this place, this company is bad business and extremely unprofessional and lacking professionalism and tell lies this place is a joke ! and very disorganized off beat and need to be thoroughly investigated by authorities and permanently shut down.

Our daughter has been trying to get CPAP supplies since December and it is now March 2025. AdaptHealth for some reason is delaying by claiming that forms were signed, then the signature was blurry or the initials were blurry or they did not get certain forms. The doctor's office has been very patient but can only fax a form so many times . . . So, she is switching companies.

My doctor prescribed me a rollaider and yesterday I got a bill for 75.00 and Medicaid has already paid them they are claiming that some part of this rollaider is not billable to insurance I was never told that and I have been on the phone with them all morning trying to figure out why I was never told this if I had been told I would have said nevermind my Medicaid pays 100%

Picking up CPAP machine. The office smells of air freshener so strong it gave me a headache . It was not a one on one instructional it was a group instructional on use. Metro pky, Ft Myers, Fl

My father recently used this company after he passed they picked up all the equipment and than received a bill for over 900 dollors saying they never received the equipment my elderly mother just lost her husband and has to deal with this careless crook company please do not use this company or you will be next

Disorder is rampant within the company. Problems arise at every step. No matter how many calls you make to try and solve the issue and are assured the matter is noted and solved, they are not.