AdapthealthReviews of adapthealth.com

Your prices for equipment is double what I can get it for other places. Same brand everything. You bill at one time leaving me with a bill for 3000 ish dollars at the end of every year. Your people are impossible to deal with because they are hard to understand! I will NOT be taken advantage of and suggest everyone check price your company.

Adapt health is a Medicare scam. They get paid by Medicaid then bill you for those same products. When you can't pay they refuse to send your prescription products. Landing you in the hospital or worse. Avoid this fraudulent company at all costs

As noted by a previous reviewer, their support is obviously an India based call center. Staff cannot speak English clearly, can't understand English and work from a script. I have spoken with 3 reps on the phone, to no avail. I am being charged a monthly charge for equipment I do not have but they can't understand the sequence of events due to the Kaiser changeover from Apria to AdaptHealth. I have asked for a supervisor each time but have been given excuses as to why none is available to talk to me. I finally sent a long letter explaining the problem, but they refused the letter and it was returned by the Post Office. They do not provide a mailing address for correspondence, only provide an address stating payments cannot be accepted at the address. They are threatening to send me to collections. I'm hoping collections will not be based in India and I will get to speak to someone who can communicate coherently. In the meantime, I need supplies and won't order until my bill can be settled. This company is not about customer service. Would give them zero stars if I could.

THIS COMPANY OUTSOURCES BILLING TO INDIA and does not support American workers fully. You can sign up and order your products and have a good experience but once they have you signed up with and have a contract it is a different beast. It is interesting to me that these reviews hyper focus on great communication when that was not my experience or experience of my other CPAP group members. Every month I had to call the billing department to try and figure out why my monthly billing was changing. from $34 to $70 to $80 to $134.72. Each month a different person with a different reason. I called my insurance co that told me I should be paying my flat rate and that that rate would be paid in full Oct 28th 2026. Adapt health billing tells me I will be renting the CPAP from them for the duration. It was horrible. And they charge whatever whenever. so I gave them there products back and I'm done.

Horrible service and I am not happy with any part of the process. Can’t even talk with a supervisor, ridiculous!!! Today I got hung up on before transferring me for the broken equipment. Fatima hung up on me. Plus last time I talked to her she screwed up my order!! Fatima should reprimand her for her horrible service or fire her. The only saving grace you have is some good people working for you. Do better!! Your customer service is lacking and you need to fix it ASAP. Let your customers talk to a supervisor. Very stressful and ridiculous that you can’t even get a hold of a supervisor, freaking ridiculous!!! Do better!!

I was supposed to be started on a new 5year rental plan with new oxygen equipment after having been with you for 5years, apparently that did not happen, and I’m looking into it, as my old equipment is nearly worn out.

I obtained a CPAP machine from Adapthealth. The understanding was that I was making monthly payments and would own the machine after my payments were completed. I called them a few months ago and verified that my payment would be completed by August of 2026. Today, I got notice for another autopay. I called customer service and was told that because I switched health insurance carriers, the payment period started over. This is nuts!!!! I asked for a copy of my contract and was told it could take 30-45 days for it to be emailed. This makes no sense. I do not trust this company. Throughout the time I have had my machine, I was inundated by calls and emails trying to push their products on me. Now they are trying to rip me off. I do not recommend this company.

Company is cold hearted when you have lost a love one and they scheduled to pick up equipment on the day of the viewing (9-3-2026) and ended up as a no show. They were called before going to the viewing and they scheduled for the next day stating they could be there by 10 am again a no show (funeral day). Then today they were scheduled to come out and never showed up I ask to speak with a supervisor, and one supposed to be calling me, they have not.