AdapthealthReviews of adapthealth.com

Still trying to get supplies. Been calling for weeks. Getting such a run around. Communications is terrible. You get transferred to 3-4 people who all ask the same questions without results.

I was told that an item that I've not used and was told would be covered by insurance was not only more expensive than I would have paid outright had I bought it anywhere else, but that if I returned it I would still owe what was due.

How this company stays in business is mind boggling. They do not answer the phones or return calls. Pathetic customer service.

This is the most horrific customer service I've ever had to deal with. I have a difficult time understanding the reps and they keep sending me to different departments. T The billing department had the incorrect information for my insurance The other departments had it correct I keep trying to solve this problem throughout the past year and thought it was solved but it keeps reoccurring I've been on the phone for hours and still I do not get this resolved

I HAVE NOTHING BUT PROBLEMS. THESE PEOPLE WILL CALL AND SAY THE DON'T HAVE A MEDICAL CERTIFICATE NECESSITY ON FILE YET I WILL CALL THE DOC ONLY FOR THEM TO TELL ME YES IT WAS SENT OVER YET THESE FOLKS WILL SWEAR UP AND DOWN THEY NEVER GOT IT. THEY REFUSE TO CALL THE DOC OFFICE NOR WILL THEY GET A SUPERVISOR ON THE PHONE. THE REPS ARE RUDE PLACE YOU ON HOLD AND DISCONNECT YOU. THE MADE ME NON COMPLIANCE DUE TO THE SCREAMING NO MEDICAL CERTIFICATE. LIKE MISS ME WITH THE FUCKERY OF THIS COMPANY.

I’m extremely frustrated with the billing process. I received a bill seven months after services were rendered, for the full amount—despite having provided my insurance information multiple times. Now they’re even threatening to add late fees, even though the delay and error are entirely on their end. This is not just poor customer service—it feels negligent and predatory.

Would give zero stars if I could. They charged me for random equipment I never received, an ankle brace and crutches (I already had my own). When I called the "billing dept" I got some Indian call center agent reading from a script. All seems like a scam

We were given a sling by an emergency room for my son's collarbone break. It was the wrong sling for the injury and it was not even used. We had to get a proper brace. We received a bill from Adapthealth for the sling that was never used. I called and asked to return the sling as it was not the correct type for the injury. They passed me through 4 different companies in my area to talk to to return the sling but none would take it since it was past 30 days (the bill came in about that long after we got the brace). So they would not cancel the bill for the sling. I had a case number with them waiting to hear back on a resolution (spoke with them multiple times over multiple months). They never responded to me with a resolution but I got a notice from a debt collector that it had been passed to them, without any communication from Adapthealth. I was waiting on their resolution which was why the bill was still unpaid. They gave me the run around everytime I called them about this situation. I will avoid working with them at all in the future.