AdapthealthReviews of adapthealth.com

My father received a hospital bed via Medicare through Montgomery Medical, an Adapt Health company. We were informed that the arrangement was a 13-month rent-to-own. After 13 months, the bed is ours, which means that when the motor stopped working in month 15, we were informed by the vendor that they would not service the bed. After numerous calls to Medicare, Montgomery Health, and a week-long effort to find someone who would service the bed (take note other suppliers do service hospital beds beyond the rental period but only if they supplied the bed) i'm still trying to get the bed serviced. It's been over two weeks now i've been trying to get the bed repaired. it's getting progressively more difficult to help Dad in/out of bed since the bed won't go up/down. I don't know if the service policy is Adapt Health or Montgomery Medical, but you'll want to find out before accepting any durable medical equipment from Adapt Health. I suggest you stay as far away as possible from Montgomery Medical Equipment in Plymouth Meeting, PA.

I've had years of frustration with this company. They send me things I didn't ask for. I sent some stuff back and even provided them with a tracking number. They finally admitted they got it but have no idea what was in the box. And they tried repeatedly to bill me for it. I constantly get late payment notices with late fees for things that I've paid for... and get told it can take 3-4 weeks to process a check. That's just a few of the many examples of their utter and complete incompetence. BEWARE!!!!

I have been receiving (6) Freestyle Libre 3 and and an now receiving Libre 3+ always in a GIANT box without any packing (brown paper, bubble wrap or styrofoam peanuts) so the sensors get bounced around by UPS. My requests for proper packaging when reordering have been ignored. Not properly packing and protecting sensitive sensors is an abysmal lack of professional customer service.

I have literally been trying to contact Adapt Health since JUNE!! Nobody calls back, and if you opt to stay on the line for service, they disconnect. I have never had such bad customer service. I am trying to get a defective CPAP machine replaced or reprogrammed so that my doctor can help me. The machine is not recording my sleep activities so my doctor cannot make any determinations or recommendations to improve my health. My insurance company won't allow me to go to another company because it hasn't been 5 years so they won't cover another machine.....what do I do?

Company is nothing short of infuriating. Outsourced calls to Indian Terrible automated phone system Unhelpful customer service Rented a cpap machine from them and received absolutely zero help in fixing any dilemmas I had with the system. They were prompt to bill me however!

My mother is in assisted living in Maryland. An excellent assisted living team and CEO of her facility plus myself have been on the phone, spent much time providing what was asked for and still 2 months later, no hospital bed or other supplies. I am most extremely disappointed in this company and will not be dealing with them in the future. My mother has excellent high option PPO insurance. This company needs to get it together.

I rarely leave reviews, but my experience with Adapt Medical Supplies has been nothing short of infuriating. We ordered 9 Dexcom G7 sensors—a critical medical supply. The packing slip clearly states they were included, yet they were NOT in the shipment. When we reached out, instead of investigating or taking responsibility, the company doubled down and insisted the sensors had been shipped. This is unacceptable. These aren’t optional products—they are essential medical devices. To mismanage an order of this importance, and then dismiss the customer by claiming it was fulfilled, shows a complete lack of professionalism, accountability, and integrity. If you are considering ordering from Adapt Medical Supplies, be warned: you may not receive what you paid for, and you’ll be met with excuses instead of solutions. For medical supplies, reliability is everything—and this company has proven they cannot be trusted.

I needed new batteries for my power chair. Started calling Adapt health July 9th. It's now August 19 and still no batteries.I can't walk at all and require my power chair at all times to do any of my activities of daily living cooking cleaning going to the mailbox going to the dumpster going to the bathroom I have told them this and still no results they will not call me back when they say they will they've given me no timeline at all and it's ridiculous to treat people this way you're dealing with disabled people who desperately need the equipment! I'm elderly and live alone and should not have to be in this position. My life is put on hold waiting for these batteries and adapt health does not seem to even care.