AdapthealthReviews of adapthealth.com

I feel compelled to warn anyone considering AdaptHealth’s services about several troubling practices I’ve encountered. First, the company bombards you with supply‑replacement reminders far more often than the manufacturer’s schedule recommends. What feels like daily “need to restock” emails is not only unnecessary; it comes across as a deliberate tactic to push extra purchases. Second, their billing system is opaque and, at times, outright deceptive. If you change health insurance providers—a decision outside your control—AdaptHealth resets your rental payment period without clear notification. Even after they promised to correct a charge, the same erroneous bill reappeared, leaving me to chase down their outsourced billing department repeatedly in an almost monthly ritual. The whole process feels designed to rely on customers’ willingness to tolerate confusing, unexplained fees. Overall, my experience suggests a pattern of aggressive upselling and negligent billing that seems aimed at exploiting customers who don’t scrutinize each charge. If you value transparency and fair treatment, I strongly advise looking elsewhere.

Awful company. Constant pain in the butt ordering supplies. Constantly multiple weeks late for very important diabetes supplies. Billing is a mess. They ship to the wrong address and then tried to tell me to file a claim. I updated my address with them and they sent it to the old one anyway. I've been a diabetic for 25 years. Never dealt with a company this bad. Only posted from DE because I am traveling. My last supply order from them is very late and I'm now on vacation, so I won't even have the refill until I return.

This is a horrible, horrible company. My husband is a new CPAP user; he is having difficulties with his mask staying on. He is waiting to get back in with his sleep doctor to correct the problem. Adapt is threatening to bill our debit card for the cost of the machine. While trying to explain our situation, the representative was talking over us and was very rude, and still does not fully know the whole situation because she could not close her mouth and listen to the customer. We are turning the CPAP in tomorrow and will do a sleep study all over and go through a different company for equipment.

Run away from this clown show as fast as you can. Their lack of follow through is worse than a five year old. If you don't constantly call and check up on their progress they don't get anything done. If you have an option of another provider run don't walk. I've been dealing with them for 7 months and still no resolution

Customer service was horrible. I called twice within minutes and BOTH agents were rude and disinterested in helping me. The first was condescending and cold. The second was dry as day old bread and acted as if assisting me was a chore. I was calling THEM because was shipped the wrong supply item for my machine. I always show call center workers alot of grace, but this time was hard. The irony is that the calls are recorded for "training" so maybe they will use the 2 recordings to demonstrate how NOT to speak to your customers.

Being billed for a machine we returned after being told we would not need to pay for machine and only the time we rented it for. Billed the wrong insurance company for months, and billed full price as if we were paying cash for the entire cost of machine even after trying to rectify it. When you speak with Adapt its a call center where individuals are hard to understand and their headsets cut in and out. We now have the AG involved due to the multiple calls, texts and e-mails. 12 months later they still have not billed the correct insurance company. AWFUL!!!

Services is excellent

Your company calls me every week to sell replacements but when it comes to fixing malfunctioning machine, nobody cares.  Perfect customer service!