AdapthealthReviews of adapthealth.com

I received a text stating the company needed to speak with me about equipment delivery. I called and set up an appointment for delivery or what I thought was for delivery. I waited the day of the delivery and nobody showed. I called the office and the representative said delivery actually means pickup. Delivery and pickup are very different things and if that's the case the system never provided me with an address in which to pick it up. The representative tried to make it seem as though it was my fault for the confusing verbiage. The receptionist and the technician when I went to the rescheduled appointment were wonderful and their customer service was exceptional!

I called on Monday 4-13-2026at the Metairie office 3019 N Arnold Metairie Louisiana. I talked to a lady about 10am and told her what my problem was with my big tank for oxygen and i asked her if she needed the model # off the machine and she said that they already have it.The lady said that being so early he mite come out today or tomorrow. I waited never got a call from technician i called back Tuesday, Wednesday and Thursday left messages on the phone never got returned call.i had th push the number sigh on 2 instead of because 9 never answered. I pushed #2 and the connected me and i got to talk to lady again and she said that he would be out here today 4-16-2026 his name was Ken Robison and he had brought the wrong order 2 cylinendlers of oxygen didn't have a order for my machine but Mr Ken made it all right he left and came back with a machine he went beyond his work order to take care of the problem he is a assume employee. Thanks Sandra Lambert

Took 4 weeks to get my BIPAP equipment. No return demonstration offered during education, and annoyed when I asked for it. Very efficient.

When I picked up the oxygen machine I asked about the distilled water bottle was not there. The receptionist said this is a complete unit, which it is not. When I turn it on a yellow light does not turn off.

Did not deliver when promised, then promised next day did not deliver that day ! My delivery was set for my release from the hospital and I had to sleep on my sofa for two nights , this was not acceptable at all !

I don't like this bed u sent me. I would like to exchange it.

They make you set up auto pay and constantly billing your card and do not tell you why. The communication is terrible, no replies. Can't get a straight answer. I do not recommend this company and will be exiting soon.

I understand that the physician orders the equipment, but at some point you need to communicate with the patient. Showing at 8 PM with a walker when the patient is recovering from heart surgery the day before. What is wrong with contacting the patient to schedule a delivery date and time?