AdapthealthReviews of adapthealth.com

Worst customer experience. I called several times to talk to their agent to correct insurance information. They took no action after 4 months. When the situation was escalated to the supervisor. The supervisor didn't offer any apology. Horrible experience. Will never them again.

They are the worst to pick up the equipment. They expect you to stay at home the entire day waiting for them. They don’t give you a time frame and I think it is because they can charge the hospitals for more money even thought the patient does not it the equipment anymore

We had a referral that was sent for a CPAP machine -At the beginning of feb 2026 I called to set up choosing the new CPAP machine and masks. I was told on the phone that we have to come in to try everything on. -on 2/26/26 I called again and was told that actually nobody has to come in and try it on and they will call me back within 24 hours and deliver it to my door that same day as the call. I never got a call. -on 3/2/26 I again called and they said they will make sure they call this time and will call within that 24 hrs and deliver same day this time they promised. -a week later I again called and was told this time that they have no idea why I was told 24 hours because thats not a service they ever provided (even tho I was told by multiple people) and they said they will ship the CPAP out and it will arrive by 3-18 which is when I have my appt for the Cpap machine with them to setup and also with the sleep study company. -3/13/26 I again called and wanted to confirm the machine has been sent. I was told they have no way to verify that and again promised it will be here by the 18th so we can have the appts. -3/19/26 I again called and was told they dont know why it wasnt delivered yet and that they will ave a person in charge call me within 2 hours tops as they listed this as a priority 3/19/26 I again called as its been over 3 hours since they were supposed to call me and they cant give me any info and again will have to put in another message to someone higher up and try to get them to help us Ive filed 4 complaints against this company with kaiser already. its been non stop issues. its been in total almost two months of trying to get a machine with them just to still have nothing. kaiser used to use APRIA which was amazing and sadly switched to this horrible company.

I worked with Adapt Health through a temp agency, and it is absolutely the worst company to work for. The managers never respond; the drivers never deliver or give ETAs they just put the patient wasn't at home which is hardly ever true and then when i tell a customer the truth they fired me

I moved two states away two weeks ago. In anticipation, so I did not miss any of my diabetic supplies, I spent 1/2 hour on the phone just prior to my move with these people to make sure they had the current address. Got an e-mail this morning "Great news! We shipped your supplies!" with a UPS tracking code going to the old address! If they ship to the old address, nobody will see the package, least of all me, and it will sit in front of an unoccupied door potentially for months. I called AdaptHealth and they told me, incorrectly, that I had to call UPS to correct the address. I did call UPS and they said no, the sender is the only one that can change the address. I spent several hours on the phone today, between AdaptHealth and UPS, trying to get this situation corrected. Finally, the outcome is acceptable. But why was any of this necessary in the first place? THEY HAD THE CORRECT ADDRESS and did not use it!!!! They are so proud of their automation, but it stinks. And when you try to speak to someone, it takes 15 minutes to get past the "helpful" auto attendant that can't do anything, only to be transferred to a call center in the Philippines, that can't do anything. This company is useless!! Would love to find some other company that also accepts Medicare to move my orders to.

Ok first off AdaptHealth is not a good company to deal with! Stay away! Their customer service is horrible, there very rude, and shady! There no help and when you try more than one mask they act like you are stealing from them and threaten to make you pay full price for there crappy product when they do the face scan and misinform you on what you should get rather than what you need they misdiagnose, and get mad over the phone and get nasty and threaten you if they half to get another mask because the ones they make you choose it’s by trial and error so if you ask there recommendation and the mask doesn’t work so you ask for another they get very mad and let you know after 3d mask the client will Pay for any other??? Why? They should have gotten the size right the first time then. Told me I needed a medium every time but they were to small and I told them every time but they kept ordering mediums that did not fit my face so there facial recognition process does not work on most obviously and mouth breathers! This company is just as nasty as there reviews! I just wish sleep study places stop using this company! How are you gonna charge someone when you give them wrong medical supplies that they tell you you need wtf that are wrong size. When your new to this it’s trial and error when no one helps here and orders wrong items that are t designed for my face, and there mask stink. Most all leak, seals are cheap silicone that breaks down overnight, and if you do t sleep on your back the whole night and turn it reshapes your face and of course the masks leaks, water moisture builds in the lines no matter what settings you turn it to for your environment, it’s exhausting dealing with this POS company! I dread even half to deal with them and there flunkies! I tell my doctor to stop using this company as they are not qualified or reputable! This place gets a big ole F— for me! Beware and forewarned this place stinks!

I have contacted them multiple times about getting payment receipts. Each time I tell them I cant use an itemized statement. Just a payment receipt that shows date I made payment and the amount. Told them I needed all from when I started using them in 2025. They send me 1 payment receipt! Guess they couldn't be bothered to print the other 3 and mail to me. What is so hard to print a receipt as if I was standing right there paying and mailing. These are the most incompetent people I have ever dealt with. They don't understand what a payment receipt is even after explaining it to them. Going to see about finding a different supplier. Because these people can't understand simple things.

This company probably means well but the people that run this business ar by far careless and neglecting we have been giving all the information that they need for my wife supplies and is going on 4 months and when I check last time I was transfer so many times and I was giving so many excuses and then when I got to the right person I was ask for a number of items that would care for my wife necessities trough the month and still waiting for nothing I wonder what this people would feel if someone was doing this to a family member but probably they are probably are doing this as well to their own family members what a shame one thing I know for sure they have no business being in this type of field because working with people that need this type of services being rude arrogant and careless is not a good way to represent