AdapthealthReviews of adapthealth.com

Very poor experience with this company. They made a delivery on the day o was being discharged, and my husband missed that they were supposed to provide a wheelchair cushion and anti-tippers. They did not leave these. I was reviewing the invoice hard copy and noticed these two line items. I just spent 35 minutes, mostly on hold, between the main number and a local site they redirected me too. After that, they could not resolve the issue and stated they will have to redirect the request to their management team who will call me back “as soon as possible”. So they have overcharged me for two items I did not receive, and so far are unwilling to fix it.

Took over a week to call back to schedule a time to look at my CPAP then when they called couldn't return mine to be checked out for another 2 weeks which leaves me over 3 weeks with no sleep machine

Do Not Give Your Credit Card to Adapthealth! Miraculously after I gave my info to Adapthealth my credit card company canceled my card and gave me a new one because they found international fraud charges suddenly. Now, one day after I activated my new card, Adapthealth asked me on four different calls for my new credit card number for my "convenience". Since I don't have any billing with them my Plan G pays 100%, I keep telling them I'll send an e-check if I ever get a bill. They giggle and hang up on me. These men in billing in Adapthealth keep asking for credit card numbers they don't need? and giggle and hang up? Shame on me for letting you have my number on file the first time! Not happening ever again!

The absolute WORSE company I've delt with as it relates to equipment for elderly. My relative has been waitin for six weeks for his walker, they do not call to inform them of delivery status updates and they provide FALSE delivery dates. One waits for delivery, they do not deliver and they don't call to inform you of status. Kaiser Permanente California contracts with them and its a disservice to their patience. NOT a reliable company and they have NO customer service oriented help. DO NOT do business with them.

I rarely leave reviews, but this has been one of the most frustrating experiences I’ve had dealing with a healthcare provider. I was approved for a CPAP machine on March 16 and was told it would arrive within two weeks. When it didn’t show up, I called on March 30 (the last day of that window) and their automated system told me it was out for delivery and would arrive by 9pm. It never came. I called back the next day and was told their AI system was having issues and that my CPAP had never actually been shipped. Instead, it was still waiting for approval. The person I spoke with said they pushed it through and I should expect it within 7 days. That week passed and still nothing. I called again on April 7 and was told it was somehow still in “pending” status. I got transferred six times, was hung up on once, and eventually was told I’d get a call from scheduling within 48 hours. I never received any call or email. I followed up again on April 10 and was told I’d get a callback by the end of the day. That never happened either. It’s now April 13. I’m currently on hold again while writing this. At this point it’s not just the delay, it’s the lack of communication and follow-through. I’ve been given incorrect information, false delivery updates, and multiple promises of callbacks that never happened. This is doctor-prescribed medical equipment, not something optional, and the delays and lack of coordination are unacceptable. If anyone from AdaptHealth sees this, I need help getting this resolved and actually receiving my CPAP.

One of the most unprofessional companies I’ve ever dealt with. When my father was sick, they had no issue taking my credit card as a “hold” for his medical equipment, even though it was fully covered by Medicare. A year and a half later, I received an email saying they were going to charge my card for an “auto payment.” I made several attempts to handle this professionally, explaining that I’m not the patient and that my card should not be charged. Despite that, they went ahead and charged my card anyway. They had no problem speaking with me when I was ordering his medical supplies and providing a credit card, but now suddenly they cite HIPAA when I try to resolve an issue. My father even called them himself and asked for the invoice to be sent to him, yet they still charged my card knowing I’m not the patient and that the charge was in dispute. Now I’m dealing with a credit card dispute because of their actions. On top of that, every person I spoke to was unprofessional. A supervisor was supposed to call me and never did. Typical. I do not recommend using this company.

This company indiscriminately sends me bills for 2 or 3 dollars. Even after I have drove to the local branch to be removed from any auto ship or automated ordering of supplies. They don't explain the bills ..and tell you to call an 888 with a credit card to pay within the email. They want all your personal name/birthday and email address before they will even answer why they are billing you. All earmarks of a scam

Called multiple times to resolve my over billing issues, departments don’t seems to be talking to each other, they keep me transferring again and again. It happened multiple times not once. No one has that much time on hand to deal with this. They over charged me for the items, and when returned ( prepared labelled provided by then for UPS) over 2 months ago, and they still don't see credit on my account and seems like my return is not updated in the system. This was an expensive head gear for my CPAP devices and billed me around approx. $138 and some change. Note: they asked me to pay full invoice to avoid collection so I did that and they said when we receive you returned item credit will be issues. Now I don’t have credit and I lost (returned ) they head gear. You can now think twice before doing business with this company.