AdapthealthReviews of adapthealth.com

The service was very inaccurate. I came home from surgery with a major neck injury. They got me in a bed. That's extremely small. They said they were gonna bring the bed multiple times and it still hasn't arrived. This is not a company that I would recommend to anyone leaving the hospital.

​I could write a book on how terrible this company is, but I’ll keep it brief to save others the grief. ​My mother has late-stage Alzheimer's, and while she was recently fighting for her life in the Intensive Care Unit (ICU), I was being hounded by their representatives. I actually had a representative call to threaten to repossess my mother's medical equipment if I didn’t immediately provide proof of her illness and get her to a doctor. To harass a family during an ICU stay—and to show absolutely no couth, sensitivity, or understanding of a late-stage dementia patient's reality—is disgusting. ​On top of being heartless, they are completely incompetent. Their organization defines the phrase "the right hand doesn't know what the left hand is doing." I have received innumerable phone calls asking the exact same questions over and over again. My mother's doctor sends them the required information, but Adapt Health constantly loses it, fails to log it, or just continues to harass the family anyway. ​Dealing with them has caused nothing but immense stress and grief. If you or your loved one has a medical advocate, please let them handle this company so you don't have to subject yourself to these horrible people. Avoid Adapt Health at all costs.

Didn’t help me. Transferred me 6 times and still no help and someone with no medical knowledge telling me I don’t need more supplies. Worst customer service I’ve ever experienced.

Their customer service for issues with the machine is horrible! They do not return calls. When we have been able to speak to someone they ask the same questions again and say ok I will put in a report and someone will get back to you and they never do. If they call and you are not home next to the machine they say they will call back and don't. I have already sent them an email as requested showing the issue. I have not been able to use my machine for 2 weeks. Shame on them!

Would never recommend this company to anyone! We have been having hell for several months now with their billing department. We stopped autopay on our account but even after multiple phones calls where staff confirm we are no longer enrolled in autopay, they are still taking money out of our account without our authorization! They have been double billing us even when confronted about it but when we call (at least once a week), there is never a resolution. This company is straight up a scam! We were renting a cpab machine and because our insurance changed, they started our balance over on the machine! So we are technically paying for the exact same machine twice!! When we call to have various concerning charges on our bill explained, the staff are unable to fully explain why something was billed a certain way. We are about to reach out limit and discuss legal options bc we are getting nowhere with this company!!!! Do NOT USE!!! Would never recommend this company! Scammers!!

It's ALL about cost cutting. Nothing else matters. First, shut down brick and mortar locations or forward their phones to a call center in Puerto Rico. Then hire the fewest number of the least skilled people can get by with. "Get by with" is good enough if I have to be on hold for 37 minutes and 22 seconds to speak to someone who's English was so bad I had to phonetically repeat my Medicare number four times, very slowly and clearly, for him to finally (I hope) get it right. He thought that was cute. Adapt health SUCKS!

BILLING: Nashville, TN. I received a new Resmed Airsense11 this year. I was informed upon receipt I would be charged $10/month for 1 year. I am being billed $20 for use and $20 for materials every month. I called to find out what this is covering without an acceptable answer. This provider has changed names 4 times in my area in recent yrs. I’ve decided to no longer order supplies from them to see what I am actually being charged. Airsense11 is so inferior to my last CPAPs. It is noisy and interferes with sleep. I want a provider that has transparent customer service.

They delivered the a hospital bed with no brakes and a mattress that doesn’t fit. I got calls and text notifications from multiple delivery companies. Customer service was useless. They couldn’t even find her order even though while on the phone with them I got a message that the bed was about to be delivered. They created a new order. A call back got me to a person who had no idea what they were doing and couldn’t even understand the situation. Wasn’t listening to my calm explanation.