AdapthealthReviews of adapthealth.com

I have called several times for service for my husband's bipap machine. It is like talking to a brick wall. No response. Truly awful. Carmen Smith

My father needed a hospital bed and the order was sent to this company. I was told a monthly rental would be about $1100. I asked them to get prior approval through the insurance and that my father does have insurance to cover the bed. I was told they don’t do that. The people at the call center did not seem to understand. About a week later they told me his insurance is covering 80% and the monthly rental would be $10.55. I called the insurance company to verify prior approval was completed and found it had not been done. They had not received anything from AdaptHealth. I also tried to talk to someone locally. The local phone number given goes to the call center. First the call center tried to transfer me to someone locally and the call was dropped. The second time the person in the call center stayed on the line until I was connected. I spoke with a remote worker who confirmed the $10.55 rental amount and was able to also place a service order for another piece of equipment. The insurance company confirmed they did not submit a prior approval for the bed. I’m at a loss as to what to do next.

Garbage company. If I have to call about items missing from my deliveries that are listed on the packing slip one more time, I'm driving to the Iowa supply center to smack some coconuts together.

My husband got a 12 week cam boot it lasted 7 weeks air thing stopped wirking will not do anything they were to order permanent boot called them was told was ordered did not get yet called back about 12 week one asking where oermanent one was was told they cancciled our order saying could not reach me that my VM was full ive neverhad full vm thats a total lie&iwould need new prescription &would be a few weeks again to order it when it was supposed to be delivered when they got it last time will not do bisiness eith these incompetit people again

This company is awful. My Bipap machine broke 2+ months ago and I'm still waiting on a replacement machine. They've been giving me the runaround and won't do anything to resolve this issue. Even worse, they never offered me a temporary replacement until I receive a new one. My severe sleep apnea is really impressed. If you have any other options to get sleep apnea equipment, I would highly recommend using them. Adapt Health is a disgrace to their profession.

The website I was sent to to setup was so difficult , took me and my husband some time to figure out. None of the invoices match what I’m being charged. I feel like I’m constantly being charged something when I haven’t done anything. These are charges other than my cpap rental. Their customer service is awful, I don’t know how they got all these good reviews. I’ve emailed, takes weeks at times to get a reply and even then the question isn’t answered. They just throw an invoice at you or use a prompt and then the ticket is closed . This service feels like a scam.

I have been getting auto pay charges to my credit card however I have never received any invoices for any of thge chartges. I went to their website and they show invoice history but no details pertaining to the charges.

Always mistake that favor the company, trying to get them to correct them seems impossible