Adams Tax FormsReviews of adamstaxforms.com

The only way to reach them is through online messaging and they don't answer. 8 hours ago I messaged with an e-file problem and no one responded. Now the site shows "back tomorrow"! So much for January 31 deadlines.

I have been using Adams Tax Forms Helper for many years and it has been great. But this "update" is the worst and I don't know why they felt it was needed. IT'S A NIGHTMARE!! The instructions are useless. There is no customer support. The importing prior years records is so confusing. And the system kept shutting down while I was inputting data. So I kept having to log in and re-enter the information. Some times re-entering the same information over and over because it kept shutting down. I feel conned!!

Horrible, no support, new purchased tax forms is BS. I can’t get into my new purchase via your ignorant instructions. No where to call for assistance, online chat is worthless

Have been using this software for years without issues. The 2023 filing season has been a disaster. There should be a class action suit to reimburse the cost paid for it, plus any penalties for client late filing due to their ineptness! Any suggestions for other programs would be appreciated.

I have used Adams Tax Form Software and forms for 13 years. They should never have changed the software! Tons of errors & prior year data does not import properly. No customer service...just a stupid chat box with "bots" giving you blanket info that doesn't address the errors. What should have taken me 7 days at most to prepare 1099's & W2's for clients has taken me nearly a month to get through. I will never use them again.

Worst software I can ever imagine. Would rather do W-2s by hand with carbon paper. This software is pretty much useless. I cannot believe that Staples actually allows this product to be sold in their store. I spent 3 hours trying to prepare single W-2s for 3 clients. Still can't get it to work. Never again.

WORSE than you think! I have used them to file dozens of 1099s and W2s and paid them to mail them to the recipients. NO RECIPIENT has received a form in the mail and we are now facing IRS penalties for not furnishing to the recipients by Jan 31st! No replies to my complaints - no customer service phone support - constant software crashing. HORRIBLE PRODUCT!

I've been using their software for 10 years now and they RUINED it by upgrading their software last year and NOT checking to see if it works. Full of constant bugs and did not import prior year data correctly. Also DOES NOT consistently print what is on the screen and keeps leaving important data off of the form. I'm so glad I bought my own forms from Office Depot but I have to keep downloading the "print to tax form" data to see if I can trust it to print ALL the info I entered. There's NO customer service at all the robot chat is also worthless. I don't know what I'll do next year but it won't be to use Adams worthless tax NOT helper software that's for sure! You guys are so bad for ruining what used to be the BEST software ever!!!!!! Shame on you for doing this at all let alone so close to tax time and screwing all your customers over.