Adafruit IndustriesReviews of adafruit.com

Adafruit shipped the wrong item. When I send them an email about the item which was shipped in error, I get a the same canned response. It is like they have a robot program answering the emails. They refuse to get me a phone nmuber so I cant get this issue with them resolved. Very unhappy about the lack of customer support.

Adafruit would not answer a simple question, if they have a they a vga shield. There reply was, “we do not provide engineering support”. Wow! Pretty terrible experience!

Adafruit has a lot of products, but they are somewhat overpriced and the customer service and support isn't great.

best customer service i have ever dealt with, although a bit hard to work out how to contact them

I have bought the Adafruit Fona 808, actually many of them, but I do need some support, but as you can see there are no support on their forums. I'm never going to buy any products at adafruit again, and I will never suggest them to others. So now I'm making my own 808 modem :-) And buying my hardware at Sparkfun instead

We sell products compatible to Adafruit products, and we have a statement (email to me) from Adafruit that it would be allowed to call our own products for example "compatible to Neopixel" or "Adafruit Neopixel compatible". Adafruit's Limor Fried is bigmouthing about how great they do for the Open-Hardware and Open-Source community, but on the other hand they keep opening intellectual property infringement claims on Amazon against our products, and have our products removed, risking our reputation and Amazon account health, despite the clear description of our products to be "compatible with Neopixel library for Arduino", for example. The only reason for this acting is, that Adafruit wants to sell their own, big time overpriced products, and fights other sellers of equal hardware. Limor if you don't want that other companies make the same products and say that their products are compatible to your's, then just change the license you use. To take somebody else's product (WS2812B LEDs), and give it your own brand name, and then fight everyone who mentions the compatibility with your product, is effrontery.

I bought three adafruit feather fona boards. One was working as expected, but the other two weren't recognized by my pc (since one was recognized correctly, it can't be a driver issue...). So I wrote a post in their forum (which is the only official kind of support they offer) but got no response. When sending an email, they only point you to the forums and that the will tell their support staff to have a look at my post. But, of course, nothing happened and my next mail was simply ignored. Worst customer experience ever - every shop on aliexpress has better customer support...

Adafruit makes and sells great hardware. I use them frequently since they carry a wide selection and provide tutorials for nearly every product they sell. This has helped me save enormous amounts of time when getting started working on a project. Since they are located in NYC, they will ship and deliver on the same day if you really need it and you're also in NYC (and I've really needed it in the past). Although I've seen other angry reviews here, I haven't personally had any bad experiences with their customer service. They prefer to provide product specific support on their forums since they sell many different items and this way the community can chime in with suggestions, usually even faster than they can themselves. For me, this is a plus. I've also only ever had to return an item once and had no issue getting the RMA and shipping the item back. As far as I'm concerned, I'm happy with them and plan to continue working with them for parts.