Adafruit IndustriesReviews of adafruit.com

It's unfortunate that I can't leave 0 stars. They screwed up the shipping label and it got delivered somewhere else. I took the time and filed with UPS for them and requested that they ship a new one. They said I would have to wait until UPS finished their "investigation". It's a $5 part that I needed now. When I told them I couldn't wait for that time frame and I would just dispute the charge on my credit card if they wouldn't ship out a new one asap, they told me not to threaten them. Wow! What a horrible way of running a company. I have 300 employees and if 1 of them wrote an email like that, they would instantly be fired. AVOID THIS COMPANY AT ALL COST!

If I cared about your politics I'd ask.

Purchased an LCD with SD card. It arrived and I wired it up. The LCD would not turn on. I checked the wiring again and it finally turned on, then began dimming, until it finally went off again. I was not able to get it to work again, even after checking the wiring a third and a fourth time. I'm not a newbie with electronics and I know what I'm doing. When I contacted Adafruit support, they directed me to post about the problem on their forum, which relectantly I did. I want to say that this is a huge hassle. I'm almost positive the part is defective. Having to spend time writing out a small essay and waiting to hear from someone on a forum is very inconvenient and essentially is designed to frustrate anyone from following through on trying to get a refund. I will never purchase from Adafruit again unless they change this policy. I advise anyone who is considering purchasing from this company to think twice, as they do not stand behind their products. It is obvious to me that the part is defective, yet they force customers to go through this ridiculous routine. No thanks. Update: Adafruit finally refunded my money, but banned me from ever purchasing from them again, all for complaining about their lousy customer service. That has to be the crappiest business plan that I have ever encountered. Do yourself a favor and don't purchase from these people.

Have purchased items from them for years. Recently purchased an OLED display for $39. After the display arrived I wired it up exactly as directed on their web site. The display did display an image but the image was VERY VERY dim. I tried a different library but still way to dim to work with. I contacted "customer support" and informed them of the problem. They directed me toward their forum for assistance. After several days of no response I emailed customer support to inform them of the no response. A support person did post on the site requesting additional information. I provided that the same day. After several more days I did not receive a response on the forum. I again email them informing them that I was not satisfied with the support I'm receiving. I was then banned from their site and could not even track orders I had still in progress. They did refund my purchase of the OLED but then emailed me asking me to seek another vendor. A very good suggestion. No phone support, no direct email support, never contacted by the same person and a very bad attitude when things go wrong with their defective products. The OLED display was not produced by them but they sell it and wont support it. They act like a bunch of children.

I received a defective product and failed to receive technical support. After about two weeks I emailed support and literally within minutes received refund confirmation. There appears to be a discrepancy in their ability to support certain products, but they make up for this with good overall support concerning sales. My interaction with them was protracted, but otherwise positive. I am willing to relent that COVID is impacting Adafruit's support staff. Despite receiving a defective item, I won't hesitate doing business with them in the future, and you shouldn't either.

This website is awesome. I ordered a whole bunch of their products, and all have arrived (Not always on time) how I wanted them. They even started manufacturing face shields and ventilator pieces! I am happy to have found Adafruit.

We are a very serious company and we don't have time to play around. The reason why we bought from them is because we thought we can trust them as many of you think. That's the only reason why we decided to pay 2 or 3 times as much for some items they are selling. We soon came to conclusion that higher prices does not go hand in hand with service or quality. They sell the same stuff that you would find on those cheap Chinese websites. We paid with Pay-pal. We had a exposition and had very busy times. After that was done we could focus on the bought materials. We open a refund request and as soon as we requested a PARTIAL refund our account got terminated. Who does such a thing? This reflects the personality of the CEO without any doubt. This is the worst customer experience I have ever had. You are far better buying stuff from a ghost website out in India or China as long as you pay by Pay-pal. I cant believe that such a big company in the US behaves this way. I must say this is not the first time I had problems with US companies when it comes to service. READ the negative reviews first! They are the only ones that matter when you are out of luck not the positive ones! The positive ones should be more than normal that you are getting what you paid for ! There is no such thing as a positive feedback! Unless you get a surprise with it or bonuses or whatever, but I doubt it. READ the negative reviews only they matter the most !!! As a professional you can not rely on their support so forget it!

overall decent. They actually have a very wide range of products which is unusually nice for these niche tech companies. Customer service is average. However, don't buy anything that seems unique or has a possibility of not working begoz I bought some PowerBoost 500 thing to increase my voltage and the battery plug got stuck inside and broke. The charger also set on fire when I put a different battery in. That part was unfortunate.