Adafruit IndustriesReviews of adafruit.com

Bought a Raspberry Pi 3 board, and after two weeks of service, it died. Tried to contact customer service for warranty replacement via phone and email, and was referred to a forum. Sent four forum posts, which were ignored. Finally got a response after I emailed a bunch of times, and was told that since I opened the box, they wouldn't take anything back. They told me that I blew up the board. These people warranty nothing, and refuse to provide any acceptable customer service. Buy from Amazon. At least they'll take things back that are defective.

We have been ordering thousands of dollars of parts through Adafruit for over a year, and the first time we reached out to them in need of some support, the Director of Support replied with the rudest email I've ever seen from a support team. We had a very simple request, and she didn't even try to help us, other than asking if we wanted to cancel the order. The worst part is that the reason we had to reach out is because they sent us 4 faulty products. She didn't even mention this in her response, and would take no responsibility for it. I'm taking my business elsewhere and I would suggest others do the same. As a business owner myself, I know there's just no excuse for treating loyal customers like that.

I had an issue with a product while following their instructions so I tried another part and my board started smoking so I emailed Adafruit. They told me to post in the forums. So I posted in the forums that they wanted me to post in. They never helped me. I told them I would file a complaint with the BBB, and they took that as a threat. 20 days after my initial email to Adafruit, I filed a complaint with the BBB. As soon as I filed that complaint, they banned my account and ip address. They kept responding to the BBB with the same thing saying they instructed me to wait for their support and not wire my board incorrectly my board. They never helped me. They said that I refused to allow help, I actually emailed them several times to try to move this along. They are also accusing me of threats that never were made. They never were able to turn over any evidence of threats to the BBB upon request. They finally provided a refund to the purchaser 40 days after the original email.

Don't expect any knowledgeable customer support after the purchase

A great range of microcontroller boards including M0-based ones that make this world far more accessible to novice programmers with Python support. Gemma M0 is wonderfully small and CircuitPlayground Express has a lot of features/sensors for the price. File system interface on those also allows programming without any additional software bar a text editor. Very helpful development support via Adafruit forums and Discord. I can't comment on Adafruit's online shop as I'm outside of the US - Mouser Electronics and the like are more convenient for me.

Banning people from their community for no reason. Then not replying to requests about why the ban was performed. By doing so even breaking several laws.

I came to Adafruit after purchasing some samples of their batteries, and being content with the quality, I wanted to purchase an in bulk order quality of around 150-200 pieces to begin. my requirements were simple, I needed reliable and ongoing large quantity orders of these. I asked if they were able to accommodate these quantities, because I would never order them if they can't. I also asked for pricing per piece of these large quantity orders. I submitted an inquiry. "Kelly", who was very rude, told me that no one at adafruit can answer any of my questions and basically told me to get lost. This is no way to run a business, and I am honestly disgusted with the customer service. I would not recommend this company to anyone and will continue to try to keep people away from them. Most other reviews seem to coincide with my experience.

Product didn't work as advertised. When I posted a question on their forum the "Technical Support Specialist" was rude, closed the post and basically told me to take a hike. If you are developing a product for your company do not rely on Adafruit.