Adafruit IndustriesReviews of adafruit.com

**** FALSE ADVERTISING ***** STAY AWAY FROM BUYING these so called Premium Female/Female Jumper Wires, !!!! ADAFRUIT should be ashamed and dispanded for classing these as premium quality. They are the biggest load of crap I have ever had the misfortune to have purchased. I am a professional embedded electronics engineer and these female to female leads are truly the worst I have ever encountered !! Nothing annoys me more than seeing things advertised as top quality and they are not!! This company is acting fraudulently misleading customers with false advertising. One simple push in to a header pin and the female become sloppy and lose! then either falls off and becomes an intermittent connection? AWFUL AWFUL AWFUL, even the cheapest Chinise Crap female to female leads have better endurance than the ADAFRUIT crap. Really Simple, DON'T WASTE YOU TIME AND MONEY ON THIS RUBBISH 1 STAR far too good for this crap company!!!!!! AVOID AVOID AVOID

Got a $90 kit from then with no instructions and the online instructions are a joke and not detailed. The parts have paper coated plexiglass that was so hard to get off and 1 part snapped. I asked for a replacement (I would have paid) but they would not help. The service/support sucks. It used to be a great company but no more and me a customer? No more either.

Terrible customer service, terrible support. I’m not sure the entire purpose of their website since it seems they don’t want to ship anything. Purchased from them once and it went well and products were good but whoever is handling their customer service and shipping should be fired. Or if they don’t want to sell their products online. Just close the website.

Exceptionally hostile and unprofessional staff who openly engage in shady business activities. I purchased an order that included a small monitor. The monitor arrived non-functional. I contacted support, and they referred me to their forums. Support told me that if I didn't receive a response in 1-2 business days I should contact them again. I provided the requested information in a forum post, but did not receive a response. After a week of going back and forth with support, they stopped responding to me altogether. At this point I must point out that I was always polite and respectful. I did not blame staff, argue, or insult anyone (including the company). I merely provided the information requested and followed up however I was instructed. After a full week of this, and no longer receiving responses, I opened a dispute with PayPal. Almost immediately Adafruit support reached out to me and promised that someone would respond on the forum within 24 hours. In the meantime, they tried to convince me to close the dispute with PayPal. I politely declined, and assured them that I would happily close the dispute as soon as the issue was resolved. Shortly after, someone on the forum responded, agreed that the monitor was defective, and authorized a replacement, which I was supposed to work with support to obtain. Support then refused to process the replacement until after I closed the dispute. When I asked why, and pointed out that this is something that PayPal explicitly tells customers NOT to do, they immediately banned me from the forums and banned me from ever buying from them again. Based on this, I can only assume that they were pushing to have me close the dispute so they could avoid actually processing the return. When it became clear that I would not give up my consumer protection, they cut off all contact. Incredibly unethical and unprofessional.

On 12/01/25 I ordered an item (Raspberry Pi 5) from Adafruit Industries, and the order was processed successfully. To my surprise, I get an email from support asking for more information to verify my order. Although I found this unusual, (as I have been shopping on this site for about 10 years now) I complied anyway. Only to be told that my order was voided because of some discrepancy which I believe wasn't well-articulated. I reviewed all the information and I'm still at a loss as to why my order was cancelled without any honest explanation. The said agent was a person named Zay, and I think this employee could use a little more people skill. in all this experience was a little rude, inconsiderate and hasty. I have been a loyal shopper at this site for years and to be treated in such a callous manner is very surprising.

So we are planning into launching a new product, we have a prototype, have it CE certitied for EU selling. There is one component we wanted to buy from Adafruit as bulk purchase, talking 10.000+ units. There was no way to get in touch with the company. E-Mails not answered, nobody responds on social media and the only phone number I could get was never responded. So we changed the part to one from another manufactor, adapted our CE certification. Like how stupid can a company be? It was easier to reach Chinese producers over Alibaba than this US registered company!! Shame.

They absolutely suck. I cannot get past their 2FA security system to log in. I sent them an email and they told me to use my 6 pin code to log in and reset my password. If I had that, I would not need help. Either way, I noticed that I could order without logging in so I figured I would just do that. For what ever reason they have my shipping address locked and said I need to contact them to have it unlocked it was a security thing. I did just that. They replied back quick enough but required an act of congress to verify my identity. Some of the stuff I could not even supply. I then decided to do a search and found that Mouser sells their junk too. I bought what I needed from Mouser and will have it in 3 days. I have ordered from Adafruit years ago when I needed something that they specifically sell. I have also found out that places like Aliexpress or Ebay sell the same stuff a lot cheaper. It's sad when you dont want to sell to customers enough to try and help them out.

I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper” Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed” Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier. They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.