AcuraPartsWarehouse.comReviews of acurapartswarehouse.com

Good diagrams, good way to make sure parts fit your car, well designed website.

Had the parts I needed and shipped quickly and intact.

Just what I needed and great quality!

The parts ship out well beyond when they initially quote. They sent a defective part and the customer service has been a nightmare to deal with despite sending various photos of the shipping box & label as well as images of the entire part and defective portion with circles on the defect. I even went so far as to send a video. Customer service is very rude. reporting them to BBB with my email history.

While customer service seems to respond well, the management/order processing team doesn't care. I've placed an order 3 weeks ago and it's still being processed. If you value your time, look elsewhere..

I'd like to clearly state that there weren't any problems with my order placed with Acura Parts Warehouse. I only wanted to get an assurance that the part I bought was a genuine one. The reputation of the vendor would be sufficient for this. The company posts on its home page that it is BBB accredited business. So I went to the BBB.org site to find the company rating. However, the finding was that the company neither was rated by BBB nor was among "not rated" companies. Meaning that Acura Parts Warehouse has never registered with the BBB. I called the company and hadn't received any explanation besides that the Acura Parts Warehouse was actually one of the portals of another company, Genuine Parts Giant (there is no any reference to this on the Acura Parts Warehouse website). However this information doesn't help either: the search of Genuine Parts Giant" company on the BBB website returns only "This business profile is being updated". My call to the "Giant" was also fruitless. A manager who took the call hadn't been able to clearly state what proves that a part I bought was genuine. To make a long story short: I consider the information about the Acura Parts Warehouse BBB business accreditation is a lie. This undermines the trust and questions whatever the vendor says, even if it is truth.

Availability of some rare gasket made my experience great. Also ordering and receiving without a hiccup was delightful.

Easy to navigate and find parts you need and clearly labeled if somethings discontinued so you're not ripping out your hair trying to find something. Will continue to use this site for my acura needs, good prices and tons of selection, plus pretty fast delivery too