Acuity SchedulingReviews of acuityscheduling.com

Not user friendly. Updates carried out that impact customers then not rectified. Customer service seemingly not their priority.

Worst experience we could have possibly had. We use acuity for our photography studio and had been running smoothly for 12 months. Then out of the blue we noticed we had been logged out of the platform and we couldn’t log back in. Lo and behold our account had been completely wiped. We had no access to bookings, client details nor could we receive new bookings. Support were woeful and we have been going round in circles trying to regain access. This was no fault of our own, a complete mystery yet they don’t seem to understand that we are quite literally losing thousands of dollars in business from this!!! It’s infuriating- oh and every support message is from a different person and they are so slow to respond even though they state they have support 24hrs! There’s no end in sight to this. An awful experience.

I used to love this company until customer service fell off a cliff. They truly don't care about customers (I have been paying them since 2017, and never missed a payment until this month when my CC expired and they doubled the price because my payment declined).

Horrible app at least for customer. At least 50 % of the time I am unable to schedule a class. No way for them to save your log in password so that also has to be entered.

I recently had the pleasure of experiencing an outstanding massage service at Acuity Scheduling, and I must say that Marie Kienast, my massage therapist, provided an exceptional and unforgettable experience. From start to finish, my session was a true testament to the professionalism, skill, and expertise of Acuity Scheduling Massage.

AVOID AVOID AVOID My small business has been disastrously impacted by the failings of this scheduling system. I'd been using the system for about 3 years and over that time had made many changes to my appointments, service types, padding (time before and after appointments) January of this year i added another service type, which is a standard function, and changed the padding around appointments. At this time my appointments took a nose dive- going from 15-25 per week average - to a handful. I put this down to global economy and i hadnt been so active on social media. About 2 months in a customer contacted me to ask if i could squeeze her in for an appointment - during the call i learned that she could find no available dates pretty much for the year. When i investigated i found my calendar completely unavailable for customers to book. I flagged the issue with the customer service team and they literally couldnt have cared less. I explained the devastating effect to my businss. I was left up to 8 days with no responses. Then offered a measely 69 dollars to compensate. Any small business out there i implore you - look for any alternative other than this company. As when things go wrong as a result of their doing - they dont want to know.

VERY disappointing! I would not recommend this software to anyone. It has numerous problems but there is no way to contact customer service directly when they occur. You have to rely on email and wait for days for a response. It's awful and not worth the high cost of losing business, not to talk about the prices they charge. Yuck!

I've been using Acuity for 2 years and it is amazing. I can do everything I want to in terms of a booking system for clients, and whenever I need help to work out how something works, their support has always been fast, directly related to my question and really helpful. I'm really surprised to see so few reviews for them on here, and that a good number of them are critical. My own experience has been totally positive.