Acuity SchedulingReviews of acuityscheduling.com

Square Space owns Acuity Scheduling (since 2019). This platform does not have a menu for a user account, and therefore prevents customers from changing or deleting their personal information. For now, all you can do is email them with a request at: squarespace.com, under privacy You (customer), have the right to access, update, change or delete personal information, such as your credit card. It is called Right of Erasure. In Canada, Bill C-27, is an amendment to Canada’s private sector data protection law, and also contains a right of erasure. This right allows individuals to request the deletion of their personal information. By law, companies must fulfil the request in a timely manner. If a company does not delete your personal information, they will be fined.

Before SQUARE took them over completely, they were pretty good. I NEVER HAD TO SIGN IN AGAIN. NOW I HAVE TO SIGN IN EVERY SINGLE TIME. HALF THE TIME IT DOESN'T RECOGNIZE MY PASSWORD. I SPEND HOURS LITERALLY HOURS GOING BACK AND FORTH BETWEEN SQUARE AND ACUITY SIGNING IN, CHANGING PASSWORDS, GETTING LINKS, VERIFYING WHEN LITERALLY I'M A F*ING BUSINESS OWNER, AND I DO NOT HAVE TIME FOR THIS. IF I AM SIGNED IN, KEEP ME SIGNED IN UNTIL I SIGN OUT. END OF CONVERSATION. I'M SWITCHING OVER TO OFFERING TREE AT THE END OF THE WEEK. I'VE HAD ENOUGH. BEEN OVER A MONTH OF THIS. COMPLICATES PEOPLES LIVES WHEN IT SHOULDN'T BE THIS COMPLICATED. DON'T DO IT. INITIALLY THEY WERE GREAT, KEPT YOU SIGNED IN FOR DAYS, REALLY A BREEZE TO GET IN CHECK YOUR CLASSES, MAKE CHANGES, NOW IT'S A F*ING NIGHTMARE. DON'T DO IT. THERE ARE SO MANY OTHERS OUT THERE!

The customer service is horrible and non-existent. We had an issue with time zones, as per the help documentation were instructed to contact customer service. It's been 4 days, passed from customer rep to customer rep and we were finally sent complex instructions to do it ourselves. What is the point? Do not expect any kind of help or troubleshooting from this product. If I could give zero stars this product would get a zero.

customer service is horrible. They dont care if on their end they are having website difficulties. Do not provide timeframes and any sort of communication. Calendly is more consistent and kind.

I’ve been using Acuity for several years now. I understand that no scheduling platform is perfect but I hate their customer service, or lack thereof. It’s impossible to talk with someone directly, you have to email your request in and wait for their unwaveringly unhelpful reply. Not once have they rectify an issue; every single time I receive: “You can’t do this on Acuity, I’ve shared your request with our developers. While we aren't always able to honor every request that comes through, we always welcome feedback!” Not once has a request been addressed. I’m now so fed up with it I’m looking at moving to Momence or Team Up.

have been using Acuity for a long time. some how it has blocked off my booking platform for a very busy long weekend. i have tried every help option and no response. I have tried google and no help very very un HAPPY !

Awful. I just cancelled my suscription but I had two more weeks for my next monthy payment. I assumed I would be able to continue using the system a couple more weeks but Nooo! I was denied access right away!! I haven't been able to access to download my client's info and support just told me (Stevie, from Dublin!) that I would have to resuscribe in order to regain access!!. This is so absurd!! I hope this review is seen by many people who will avoid using Acquity and this costs them much more than giving me access two more weeks! On top of that I cancelled because it is a terrible software, not user friendly at all. Don't know what happened recently but it has become worse and worse.

Do NOT use. Period. Expensive, not user friendly and you have to upgrade for simple features that should be included, such as group classes saying booked and having waitlist; instead they just disappear off your schedule. Completely useless.