Acuity SchedulingReviews of acuityscheduling.com

Acuity is a trustworthy service.

Long time Acuity user, but recently it has become extremely unreliable and unusable and there is no customer service beyond email or AI chat. I cannot log in or use the app, and their only answer was to use the desktop version (I don't use desktop, and it is nearly impossible to use on mobile). This on top of the growing bugginess problems, down time in which clients weren't able to book, and increasing unreliability of the app. After many years, I am done and on to a replacement.

Acuity is the best scheduling software available. BI've been using it for three years now, and it has always worked perfectly.

With it being a holiday weekend I didn't expect a quick response but I got one and it took care of my issue.

Timely response. Helpful advice that resolved my issue (I did already submit this feedback)

I have been a long-time user of Acuity Scheduling. I had no idea they were purchased by Squarespace. I then established an account with Squarespace which then created a login problem disabling my ability to login to my Acuity Scheduling program. While clients I had given the link to were able to continue using that link to schedule, I was unable to access the dash or provide the link to any new clients. When I contacted customer service, which was very difficult to do, I was told to login to my Acuity Scheduling program and make several changes. Apparently, they missed the part where I told them I could not login to Acuity Scheduling because there were now 2 separate identities for the same person, me. Login and follow the series of recommended steps or purchase another account for $200 were the only fixes offered. They gave me the same response 5 times. At present I’ve gone to one of their competitors, but I am still involved with attempting to get them to end my Acuity Scheduling account before the renewal date in November. It appears to me that their technical support staff does not know how to provide technical support. Just on the basis of customer service, they get an “F.” I’ve indicated that I want to keep my Squarespace account because my company’s website is housed there. But I remain concerned that canceling my Acuity Scheduling account will inadvertently cancel my Squarespace account despite my explicit request not to have that happen. I’m quite disappointed.

AVOID, AVOID, AVOID. We've lost so much business since moving to Acuity. There are so many glitches with the client accounts and no effort by Acuity to fix them or find better ways to do. Customers are expected to jump through hoops to book through a clunky system. The software needs chucking and starting again.

The person I worked with was very responsive and thorough. However, they were unable to solve my issue and is currently still unresolved.