Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Marie E.
Sep 27, 2026
Bonjour
Bonjour, la plupart des réponses sont à côté de la plaque. Le support Acuity est réputé pour son inefficacité, et je n ai pas été déçue! Lenteur des réponses, réponses inadaptées, et s il vous plait arrêtez d écrire « je sais que ça n est pas la réponse que vous attendiez mais… ». Résultat je me débrouille toute seule et trouve des solutions. A votre disposition pour approfondir, notamment le blocage tracking GA4! Marie
Response from Acuity SchedulingSep 29, 2026
Bonjour Marie, merci pour votre commentaire. Nous sommes désolés d'apprendre que votre récente expérience avec le support n'a pas été satisfaisante, et nous vous remercions de partager ce retour avec nous. Nous sommes là pour vous aider et serions heureux de travailler directement avec vous concernant le problème de tracking GA4 que vous avez mentionné. Si vous souhaitez partager plus de détails ou poursuivre la conversation, n'hésitez pas à nous contacter ici : https://sqsp.link/JSSld8
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Mackenzie W.
Sep 25, 2026
Worse UI since joining with Squarespace
The user experience has diminished significantly since partnering with Squarespace. It is no longer simple to "Manage Users" and update user information, we've had glitches with adding apponitments to Outlook, and overall it's less intuitive.
Response from Acuity SchedulingSep 28, 2026
Thank you for your review. We hear you and want to help. Check your inbox for an email from our team where we can discuss a resolution.
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Chuck
Sep 25, 2026
Broken and lack of support to fix it
Last year, using Acuity integrated with my squarespace site was great. I paused the subscription since it is seasonal and I started it back up and made some changes and then I got the note that it was merging into squarespace. Since that message, it has been broken. Multiple support tickets (another gripe that support is terrible) and it is still broken causing me to cancel the subscription and look for an alternative.
Response from Acuity SchedulingSep 26, 2026
Thank you for sharing this feedback. Our team had the opportunity to look into this and is working with you directly. If you need further support, please let us know in the open ticket or find our contact page here: https://sqsp.link/JSSld8. We appreciate your patience and are here to support you!
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DE
Sep 25, 2026
The squarespace support is fast and…
The squarespace support is fast and responsive..the actual features and functionality of Acuity seems to be at a plateau or crossroads. I am not sure if they even have a development/feature request wiki or blog anywhere.
Response from Acuity SchedulingSep 25, 2026
Thanks for taking the time to leave this review! We're always looking for ways to improve, and our team is happy to hear any feedback or feature ideas you have for Acuity. You can reach out anytime at https://sqsp.link/JSSld8 to share what you are hoping to see added. While we can't guarantee every request, we review all feedback closely! You can also keep an eye out for exciting updates and discussions on our 'What's new at Acuity?' forum page: https://sqsp.link/CLaTpg
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admin
Sep 24, 2026
Your team has us locked out of our…
Your team has us locked out of our account since Monday, September 21st. We are told there is only one way to verify we are the account holder and we cannot provide that. So we remain locked out. This has greatly disrupted our business and no rep I've spoken with can help us. There should be a better system in place. **UPDATE: Knowing your policy isn't helping us gain access. You should figure out another option when what you are asking for doesn't exist. Either way, we are still locked out of our scheduling system, and it is impacting our business. Your response means nothing to restore our business.
Response from Acuity SchedulingSep 25, 2026
Hi there, we're really sorry to hear about the trouble you've had. We understand how stressful and frustrating this can be, especially when it impacts your business. For more information about our verification process please refer to our guide: https://sqsp.link/TysJqx If you already have an open ticket about this matter, following up directly in that conversation is the best way to get an update or share additional details.
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Deessenubia
Sep 24, 2026
Very good
Tres belle experience , c’est fluide et le rendu magnique j’aime beaucoup
Response from Acuity SchedulingSep 25, 2026
Your feedback brightens our day. Thank you for sharing 💙
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Kathy K.
Sep 24, 2026
It was not very helpful
It was not very helpful. It would have been better to talk to a person. I had to hire a friend who helped me set up my Acuity originally.. It took us a good 2 hours to figure out how to get everything connected from my Acuity to my I Cal calendar
Response from Acuity SchedulingSep 25, 2026
Hi Kathy, Thank you for taking the time to leave a review of Acuity Scheduling, and for sharing your experience. We can certainly share some feedback related to our support channels, that you would like to see phone support. Our team worked with you to address this issue with calendar syncing, however, if there's anything further we can do, you can contact us at: https://help.acuityscheduling.com/hc/requests/new.
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Tom W.
Sep 24, 2026
very quick and helpful support
very quick and helpful support
Response from Acuity SchedulingSep 25, 2026
We're so happy to hear this! Thanks for the review 💙
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