Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Matthew
Jan 13, 2026
Flexible, but many issues
Acuity has a lot of flexible features that can solve most needs. However, the customer experience is confusing and many make mistakes because of it. It is also difficult to preview the customer experience in several areas. The user / business experience is also quite difficult to navigate. Things are organized in very unexpected ways. For the price point, several improvements should be made.
Response from Acuity SchedulingFeb 17, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET. Hope to hear from you soon!
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Sheryl S.
Jan 13, 2026
Nice CRM!
Easy to see daily tasks
Response from Acuity SchedulingMay 3, 2026
Thank you for your feedback, Sheryl! We’re glad to hear you’ve found it easy to view and manage your daily tasks. We appreciate you taking the time to share your experience.
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Diana Moll, L.
Jan 13, 2026
I love on-line scheduling
I love on-line scheduling. It reduces my time on the phone with patients and any mistakes made are not mine. Patients seem to appear like magic, so that is fun. This would be a 5 star review except for the fact that from time to time, seemingly randomly, client accounts are hidden from the client and I have to switch them back.
Response from Acuity SchedulingMay 5, 2026
Thank you for the wonderful review. It means a lot to our entire team.
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Kendra R.
Jan 11, 2026
The best client booking platform!
This has been the best addition to my client's booking experience. I'm able to add information for client viewing, clients can book their own sessions based on available packages, and pay their deposit to secure their session with safe payment options.
Response from Acuity SchedulingMay 3, 2026
Thank you for your feedback, Kendra. We’re so glad to hear that Acuity has been such a valuable addition to your clients’ booking experience. We really appreciate you taking the time to share this with us.
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SA
Jan 10, 2026
Price is too high
Price is too high. I am moving to a more affordable platform with similar features
Response from Acuity SchedulingFeb 17, 2026
Hi there! We have formally submitted your feedback to our developers here at Acuity Scheduling. While we can't guarantee what updates will be made in the future, user feedback is always welcome and taken into account. We do look at all the feedback we receive, and work on implementing those changes when able.
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Kaleb L.
Jan 9, 2026
Love this application and everything it…
Love this application and everything it has to offer.
Response from Acuity SchedulingApr 29, 2026
Thank you for your kind words!
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Danielle G.
Jan 9, 2026
Schedule versatility
I like that it is easy for my clients to process payment at the time of scheduling. The new prompt when I schedule a client myself and it allows an option to send a payment link to text or email. That was a great new option. What I would like to see if possible is allow two different services on different days without the client having to move through a full week schedule to get to the available second service.
Response from Acuity SchedulingFeb 19, 2026
Hi Danielle, thank you so much for your review! We have formally submitted your feedback to our developers here at Acuity Scheduling. While we can't guarantee what updates will be made in the future, user feedback is always welcome and taken into account. We do look at all the feedback we receive, and work on implementing those changes when able. As a workaround, you can create add-ons: https://sqsp.link/2osQf5 Any further questions? We’re happy to help! 💙️ You can create a ticket via our Contact us page: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0
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Anna
Jan 9, 2026
Never fails!!
Used for years. Excellent. Easy to navigate. Never fails!!
Response from Acuity SchedulingMay 3, 2026
Thank you for your feedback, Anna! We’re so glad to hear that Acuity Scheduling has been a reliable solution for you over the years. We truly appreciate you taking the time to share your experience with us.
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