Acuity SchedulingReviews of acuityscheduling.com

I loved this booking system...until something went wrong and I needed customer support. Help is pretty much non-existent. No phone number to call. Just fill out an online form and submit. 2 days later, after multiple messages sent, I still haven't had any actual human response or any solution to my problem. Meanwhile customers can't book my servicss and I am losing money. Totally inexcusable for a service that costs more than $300.

Absolutely dreadful. My client and I would give it 'zero' marks if we could. My client is a Pilates teacher and thought this class booking system would save her time and administration. Quite the opposite! It took her clients '17 steps' to purchase a bundle of classes, a process they had to repeat each term! Some clients reported back that they had 'lost the will to live' going through this process just to book or re-arrange a class. My client persevered with Acuity for two years but has reverted back to her old system. She repeatedly reported the issues she was having to Acuity and they said they would inform their development programmers so improvements could be made sometime in the future but nothing could be done in the immediate term to simplify her issues. For the record she ran 4 classes across three consecutive days per week, and should a client wish to attend a Tuesday class one week, and a Monday class the following week this was not possible when they had bought (in advance) a package of 12 classes. Acuity assumes you want to attend at the same set time, on the same day, for the duration of that package. My client then had to spend hours un-booking the bundle of classes and then rebooking manually -individual classes - for her clients, whilst still honouring they 'bundle discount', resulting in her issuing refunds when taking payments again for 'individual' classes. She was also charged a 3% fee for EVERY single financial transaction that occurred, that included a 3% fee for both income transactions AND debit transactions (ie. refunds to her clients when Acuity failed in letting them choose variable week days across a 12 week term, therefore a 6% loss to her per failed booking). However, Squarespace customer service always tried their very best to help but the issues lay with the poorly thought out development of the Acuity programme. It needs a lot MORE work and simplifying so clients can select non random dates, book and pay in no more than 3 clicks for the classes the have selected!

amazing experience - great way to schedule meetings and appointments

Not user friendly for our clients. 5 huge chages would make the world of difference. We are moving to different soft wear. Very disappointed. Works excellent for private lesson and studio rentals. not for group classes.

I use this on a number of sites. It works really well for booking some services (use in a lawyers website), but not so good for other sites (tried this for a clients holiday rental site and had to use another service as the functionality is fairly limited).

If someone has 0 booking scheduled in a month, they should not be charged for that month.

It's very easy to use and customized. My team really enjoys it.

I love Acquity. I can sync with Apple calendars, and it has been 100% reliable. I've looked at other providers and did not want to switch because Acquity had more functions available. When I first started, I had a couple of setup questions and one issue with the image size on my public sign-up page. The customer service was human, responsive, and excellent.