Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Bruno S.
Mar 4, 2026
Great service, I just wish it would allow me to stay logged in for longer
The customization is great, and it works very well for my needs. The only reason I give it 4 stars instead of 5 is that it keeps logging me out from time to time, which makes it slightly annoying, and I feel like it's unnecessary. I understand why a homebanking app would do that, but here it just disrupts the flow.
Response from Acuity SchedulingMay 6, 2026
Hi Bruno, thanks for taking your time to leave a review and apologies for the long wait for a reply. Thank you for this feedback. We have passed this onto the appropriate team on your behalf. Feel free to reach out to us if you ever need support.
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Karen
Mar 4, 2026
Easy to use
Easy to use. I’d love the ability to email all (not just those enrolled in a specific class) but it’s otherwise been a useful tool.
Response from Acuity SchedulingMay 5, 2026
Thank you for your feedback, Karen. We’re glad to hear you’ve found the platform easy to use and helpful overall. We also appreciate you sharing your idea around emailing a broader group of clients beyond specific classes. We’ll submit this as a feature request to our development team. While we can’t guarantee every suggestion will be implemented, customer input is key to improving our platform and we appreciate yours.
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Malcom Mel G.
Mar 4, 2026
Seamless Addition to Website and Calendar functions.
It is really easy for myself to create appointments, add meeting links, design parameters around scheduling within the platform. The schedule syncs seamlessly with my google calendar, which allows me to see everything I am doing in one place. My clients can easily book off of my website through the acuity widget, receiving an e-mail confirmation that includes calendar sync and reschedule/cancellation abilities. Acuity makes it easy for me to get my schedule booked and manage rescheduling with little-no hassle! I really enjoy this product and recommend it to people who have a dynamic schedule and limited executive functioning.
Response from Acuity SchedulingMay 5, 2026
We appreciate your support and are thrilled you're enjoying Acuity.
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AMY
Mar 4, 2026
It might be me, not you
It might be my own incompetence but I have been unable to figure out how to configure the use of this scheduling app exactly the way I need it to be. Would it be possible to schedule a call with an expert who can help me?
Response from Acuity SchedulingApr 8, 2026
Thank you for your review! We appreciate you taking the time to share that. Our team can walk you through setup and configuration. We do not have phone support. (More on this here: https://sqsp.link/137T7T) Could you please create a ticket via our Contact us page? sqsp.link/tnyQZS You can also start a live chat in the lower right-hand corner on that page. Our live chat hours are Monday through Friday 4am-8pm ET. We are standing by to help!
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Valued C.
Mar 4, 2026
It's saved so many hours and e-mails with clients
I took my time setting up all the types of sessions that our studio offers, but it has saved many, many hours of scheduling, by allowing our clients to schedule the type of session they want on a "live" calendar. Also, being able to limit when certain sessions or appointments can be scheduled is a real plus.
Response from Acuity SchedulingMay 5, 2026
So glad Acuity is working well for you. We appreciate the kind feedback.
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Kate L.
Mar 4, 2026
It’s very glitchy
It’s very glitchy. Doesn’t update in real time. The scheduling options and coupons are limited. In the customer end it’s cumbersome and not user friendly.
Response from Acuity SchedulingApr 7, 2026
Hi there! Thank you for your review. Our Customer Support team can help. Could you please create a ticket via our Contact us page? sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner on that page. Our live chat hours are generally Monday through Friday, 4am-8pm ET. We are standing by!
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Angelette B.
Mar 4, 2026
Very professional
Very professional, answered all of my questions and got my piercing done quickly.
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David O.
Mar 4, 2026
Works fine most of the time
Works fine most of the time, but updating credit card info doesn’t always work on subscriptions properly, even when I do it through Square first.
Response from Acuity SchedulingApr 7, 2026
Hi there, thank you for your review! Our Customer Support team can help. Could you please create a ticket via our Contact us page? sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner on that page. Our live chat hours are generally Monday through Friday, 4am-8pm ET. We are standing by!
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