ACTReviews of act.org

ACT customer service will not answer your concerns. When their organization messes times, registrations or special accommodations up they will not try to fix it or work with anyone or the child. Stay away stick with SAT they will work with schools and children for the betterment of their future

My son's test location was changed three times. Customer service puts you hold forever. I've talked to 4 different people then a manager with no compassion.

Our daughter took it at Waukesha South on 7/15. They tell you to arrive early to get checked in because doors close at 8:00. Well, the doors will still open until 8:45...kids still coming in. Yet, the other kids who played by the rules, arrived early, found a seat and were ready to start...they had to sit there for over an hour. the testing didn't begin until about 9:00! Way to deflate these kids who were mentally prepared to begin at 8:00; or shortly thereafter! ACT does not give refunds; so it is pretty much too bad for following the rules and coming prepared! What a waste of time for our daughter and a waste of money for us!

Worst site and customer service possible! First they mess up on multiple levels then when they finally respond to my emails it sounds as if they never read my email/concern. They just bs talk you to death until you give up. ACT cancelled my child's test registration a week before test, claiming they had sent instructions for him to upload his picture, which they had never done. When I emailed them they kept repeating non-related bs instead of respond to my actual concern. They never refunded the registration money, not even partially. Per ACT site new registration after such cancellation would be cheaper. We registered new and entered all info about the cancelled one. At the end after I put my credit card in, ACT charged the full fee. lies again. When I emailed them, I received again an email full of unrelated stuff, never addressing why I paid in full. Terrible company, service, communication, only after the money.

Act is all about getting paid money for test that are so old and outdated. A late fee is 36.00 which is ridiculous and they want do anything to help you. They expect for you to just throw away 100.00 on a test you most likely want pass. They are a rip off and they getting paid all this money from college students.

The ACT scores from 2 2020 ACT tests suddenly became unavailable and disappeared from the account in March 2021, and several calls and emails to ACT has not resulted in recovery. We have been told the case is escalated and to be patient, which is hard when your child's admission to college is at risk.

They cancel so many tests and in reality will not refund you based on false claims. You can not get a real person on the phone. Incompetent (I think overseas) online Customer Service reps will wear you down with bureaucracy and forms and denials hoping you just give up.

I registered my son for ACT. The test was canceled 4 times and we never received an email. When he eventually did take the test we found out that because he did not select the score recipients at the time of registration, we have to pay $16 for each college we want to send the scores to. On the registration it said up to four colleges are included . If you try to call them the wait time can be over 3 hours. They can cancel tests at the last minute, delay refunds without any consequences. If you make a mistake they will charge you for it. Dishonest, 0 customer service, they nickle and dime families for everything. Their business license should be revoked.