ACTReviews of act.org

I would give no stars if I could. The ACT changed my child's location at the last minute in June 2026. The new location was an additional 30-minute drive. They changed it again the next time she registered, forcing us to drive much further again. Then, adding insult to injury, they sent an email on Wednesday telling her this Saturday's test was postponed, but the location they listed in the email was the initial (no longer valid) location. I called to see if her actual test was postponed, and the first person I spoke to said she believed her testing site was still open and holding the exam, but she seemed so unsure that I asked to speak with a supervisor. That 2nd person could not actually tell me! She told me to just wait for an email or to show up. I asked her to find out for certain and call me back, which she did, and my child's test was indeed canceled. She is applying early action, so whenever it is that they choose to reschedule the Oct 17th test and then inform us of the new location, it will be too late for some (most) of her EA deadlines. I am astonished by this organization's incompetence. My advice to all students and families: stick with the SATs. Don't go near the ACT.

I have had to call the ACT help line about 3 times now—with 3 different operators—to identify my account, receive my scoring, and for transactional assistance. So far, I’ve always been met with patience and kindness from representatives and genuine human to human connection. I understand many testers have had bad experiences. Tests, (as someone who’s taken 9 AP exams, countless district tests, the Seal of Biliteracy, and multiple days of the ACT) always come with unexpected bumps. I’ll say all days of testing I received no issues with my accommodations and somehow genuinely enjoyed testing (as much as a burnt-out student can do that). But let’s give my people in customer service some recognition for their compassion and efforts when these unexpected bumps come along. They notified me my score would be sent, (when I was having transaction issues) to my college within a 48 hour timeline. It’s to my knowledge that process typically takes several weeks for verification. Some appreciation for them <3

This company is absolutely unacceptable. If I could give them zero stars, I would. We brought our daughter to the high school we selected for her ACT exam, only to be told upon arrival that her testing location had been changed to a school over an hour away. We received no email, no phone call, no notification whatsoever. Nothing. Parents invest time, money, and emotional energy preparing their kids for this important day — tutoring, scheduling, planning, and getting them mentally ready. To show up on the scheduled date and be turned away like that is beyond frustrating — it’s completely irresponsible. I’ve since heard this happens far too often. That is not okay. An organization responsible for something this important should have better systems in place. Families deserve clear communication and accountability. A bad review doesn’t even feel like enough.

What a scam this company is for our youth and their parents. Parents pay for testing, we buy books and hire tutors to help test higher. THEN we have to pay ACT each time we want the test scores sent to a school. Mind you, you never know WHEN the test results will actually be sent. It could be days, weeks or months. You receive confirmation of payment, but not that results were actually sent and received by the university. WHY does it take so long for them to be sent in this digital age? Why is there not a portal for schools, to be able to go in and grab test scores anytime they wish?

Worst company ever, my daughter showed up for her test and they said she was not on the list, customer service has been impossible. They erased her science test from test results. She is a junior but having missed the test as a senior would have been a disaster, they were not accommodating at all. Miss

ACT Student Services My name is Ceri Wait, and I would like to file a formal complaint. I will also be sending this notice to the OCR and ADA. On December 10, 2025, our daughter was denied accommodations for her ACT test scheduled for this Saturday. The stated reason for this denial was that the name on her registration is listed as Jocelyn Wait, while the paperwork submitted by her school counselor lists her as Jocelyn Miel Wait. I was also told that her high school’s name was not listed on her registration. I was unable to access the registration to confirm this; however, I can document that I was notified that her test site had been changed from Snow Canyon High School to Dixie High School, and that her accommodation request was sent to Snow Canyon High School. A timeline is provided below. Timeline of Events 1. Registered for the ACT in early September (registration date available). 2. I contacted her high school counselor on November 10, 2025, to confirm accommodations. She stated she would look into it and that it should not be a problem. 3. On December 9, 2025, counselor Rochelle Larsen emailed me the accommodation paperwork, including the TAA personal identification number JJAX5QKT. 4. Ms. Larsen advised me to reach out to Dixie High School to confirm accommodations. 5. When I contacted Charlie Kerr at Dixie High School on December 9, 2025, he stated that our daughter was on the roster without accommodations. 6. The following day at 10:00 a.m., I contacted ACT Accommodations. After speaking with three individuals over nearly two hours (Darin, Matthew—supervisor, and Deja—manager), I was told that the best ACT could offer was testing with accommodations in February at no additional charge. Consequences This proposed solution significantly harms our daughter. She will be unable to submit her college applications on time with the ACT score she has prepared for since the free statewide ACT test last March. She will not be considered for many scholarship opportunities because they require timely test results, often reviewed on a first-come, first-considered basis. This delay could cost our family thousands of dollars and has disrupted her academic timeline. Our daughter has a valid accommodation letter, yet she is unable to test because of a four-letter discrepancy beyond our control. This is not discrimination; it is a systemic deficit that fails to support students with medical needs and restricts access to disability accommodations. The inability to link accounts or reconcile name variations is outdated and has significant educational and financial impacts. Her ACT account includes her photo, and she has her driver’s license to verify her identity. I asked whether I could reach out to Mr. Kerr at Dixie High School to determine whether an accommodation room and proctor were already available. I was told that rosters were finalized and that nothing could be done—no efforts made and no flexibility offered. I sincerely hope no other parent or student has to navigate this experience. I have all documentation available and am happy to provide it. Recommendations 1. Allow accounts and documentation to be logically and securely linked. 2. Notify parents and students at least two weeks in advance regarding accommodation status to allow time to resolve issues. 3. Make reasonable efforts to support students—especially those with medical conditions—in testing successfully and on schedule. 4. Ensure that the student, parent, and school counselor understand and confirm the exact name used on both registration and accommodation paperwork. I would like to reiterate: this is a systemic deficit that does not serve students with medical needs and restricts disability accommodation. Thank you for your time and consideration. Ceri Wait

Cancel test without warning, make up excuses for why they canceled and give you two or three different excuses. Can’t prove any correspondence (they say the email but don’t can’t prove it) and have terrible customer service. Canceled my daughter’s test and refused to refund.

Please make your tests more fair and rewarding. I took the June ACT, and even with the time and a half accommodation, I still ran out of time for every section. Forcing someone to complete the English section (75 questions) in an hour is insane. The reading section was 60 minutes for 60 questions. The math section was horrendous, with more than half of the problems not content from all practice tests. I believe that I did really well on the science section; but I only got a 23! You have an opportunity to make this right. If not, you just lost a customer for life.