ACTReviews of act.org

Both my sons took ACT back in March,we got their scores online but only one received a copy of the results in the mail in May. I've been trying to get another one sent for my son, and wasted 15 minutes verifying the account to only get told order online and good luck with that was the agents response. What? Good luck with that. Both of my sons got high scores and worked hard to take the test only to get told good luck on receiving the actual hard copy required for colleges? Even colleges are complaining about the way ACT is sending in mass batches that make it hard to sort through.

I HATE ACT THEY HAVE ONE JOB THAT IS TO GIVE CONNECTIVITY AND FORGET WI-FI EVER WORKING PROPERLY THEY CANT EVEN CONNECT ME TO CUSTOMER SERVICE EVERY TIME I OPEN A WEBSITE ITS LILE PLAYING DEAL OR NO DEAL YOU MEVER KNOW RHE OUTCOME IT FEELS LILE I LIVE IN SOME GODFORSAKEN AREA BUT IM SURE THEY ALSO GET MORE NETWORK

My personal experience with ACT is very worse with their sales person Imran handeling sales in Jarahara Area of Indira Nagar, Lucknow. He sold me the connection that at first time have to pay for 3 months in a single go because we are new joinees for them and then later on can switch to monthly services also if I want, which were of 2 types, speed plans. and entertainment plan, i opted for entertainment plan. And now when I asked them the way of switching to monthly recharge of Entertainment plan, they are saying that there never exists any plan for monthly recharge in this price range for entertainment plan. Jabki mere paas abhi bhi unka send kra hua chart h jisme mentioned ki 649 k monthly rchrg entertainment plan ka hoga or 549 kvl net ke liye. I have mentioned the name of this sales person here very clearly qk inko lag rha ki customer kr hi ky lega inka ek baar sale kr diya naye client ko bs inka mtlb poora hua bs. Kehta k apko disconnect krana ho to aap baat krke kralo qk esa koi plan ni h or aaphi ko misunderstanding huyi h smjhne mtlb jo plan lete time raat ke 9-10 bje tk sbkch samajhne k baad plan le rha ho vo misunderstanding me h or sirf vhi sach bol rhe. Agr ksiko vo charts bhi dekhne ho m vo bhi dikha skta hu I have the full proof to show jisko vo deny kr rha hai.

On June 20th I signed our son up for the July testing to try for higher score before August. I paid the test fee plus a $38 late sign up fee. We had him tested for ADHD in late May and we’re waiting on that. After he was signed up we emailed the additional accommodations form. All of this from my email. Last week one week before test date he received an email he was turned down for special accommodations. Ok but when still needed to take the test we paid for. I had him call the number and he was told to he was not set up with a testing center and would have to go in September. We literally paid extra to test in July? So I call I got one nice human that said they are aware September is past the deadline for colleges and yes he should still have a testing center. She transferred me to accommodations but I got disconnected. Called back for another 30 minute hold and two extremely unhelpful and rude ACT representatives one a supervisor named Fiona. When I asked to be transferred they purposely put me on hold for 40 minutes then said they needed him there again with me. I called again next day and was told we somehow should have known to schedule a new test with them without accommodations but it was already to late. I NEVER received any communication from ACT to the email after the 6/20 sign up that A he was not approved for accommodations or B that he needed to call and reschedule however even when he did call they blew him off

Horrible customer service, no common sense to assist in reasonable solutions to accommodate changing test dates/locations when a location was changed that was out of our control. Cancelled test due to photo not being uploaded of our child but they never contacted parents about this issue and left it up to our 15 year old to resolve without our knowledge. WORST CUSTOMER SERVICE EVER AND VERY RUE SUPERVISOR. WIFE HUNG UP BEFORE WE COULD GET THE GUY'S NAME.

My son has type 1 diabetes and has an alarm for when his blood sugar goes low and he needs to eat something to avoid passing out. ACT does not accommodate this at most locations and expects us to drive an hour or more to be accommodated. This should be available at ALL locations. Also, i signed him up over the phone for the test with no writing and they charged me for a test with writing at $93.00. I told them I didnt want the writing and they would not take the cost of the writing portion off.

Snail mail to order scores!?!?!?!? This company is a apparently still living in the 90s. I call in to get my scores from 1999 and am told that they are now archived and it will cost $50 to have them sent to the school of my choice. Fine. Then they state that the only way to do it is by filling out a physical form and mailing it in and waiting for a response. It's 2024 and this company still forces students to use physical forms and the post office to obtain their information. This is the only option for scores that have been "Archived" from what the representative Tiwayne said. They do not offer any electronic forms for payment or documentation. This is the biggest joke and has discouraged me from continuing my education. For whoever runs this place, maybe catchup to the technology of today so students don't have to run through even more circles than they already have to. Good luck for anyone who took the tests before 2011.

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