ACTReviews of act.org

I have had to call the ACT help line about 3 times now—with 3 different operators—to identify my account, receive my scoring, and for transactional assistance. So far, I’ve always been met with patience and kindness from representatives and genuine human to human connection. I understand many testers have had bad experiences. Tests, (as someone who’s taken 9 AP exams, countless district tests, the Seal of Biliteracy, and multiple days of the ACT) always come with unexpected bumps. I’ll say all days of testing I received no issues with my accommodations and somehow genuinely enjoyed testing (as much as a burnt-out student can do that). But let’s give my people in customer service some recognition for their compassion and efforts when these unexpected bumps come along. They notified me my score would be sent, (when I was having transaction issues) to my college within a 48 hour timeline. It’s to my knowledge that process typically takes several weeks for verification. Some appreciation for them <3