Acratech Reviews | Read Customer Reviews of acratech.net

Acratech Reviews | Read Customer Reviews of acratech.net

Acratech reviews

Showing 403 reviews with 5 stars · Clear filters

Carlos M.
Nov 11, 2021
Thanks for hanging up.
I called your company from Australia soon after receiving the ball head to say how much I liked it and the woman that answered the phone hung up on me. I didn't appreciate her response.
Response from AcratechNov 17, 2021
Thank you, we value your feedback. I am the only woman who answers the phone and I do not remember being disconnected with anyone. I apologize if there was a mishap but we would never hang up on a customer. The only problem we had recently was with a power outage and I was on a call at the time but I believe that I spoke with the customer shortly after. I am sorry if it was not you.
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Pharwatch
Nov 2, 2021
Had a question on L-plates for the Z6…
Had a question on L-plates for the Z6 and interference with the new Nikon r11b . Had a long and detailed conversation with customer support and got great advice on why this is happening and they don't have an L-plate solution so ended up getting the standard plate. Great Support!
Response from AcratechNov 17, 2021
Hi, I remember speaking with you and am sorry that we do not have a dedicated L plate for you. I hope that the standard plate is working out for you. The Z cameras also need the FTZ adaptor plate and a lens plate (if shooting a lens with a tripod foot) This is because when shooting with the FTZ both the L bracket and camera plate are not able to be used. This was done to prevent a user from mounting big F lenses on the body which would put too much stress on the mount. The lens plate is preferred when shooting on any lens regardless of the type of mount. Thanks again and happy shooting. Sincerely, Patty Acratech, Inc.
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Jeffrey O.
Oct 28, 2021
What A Find!
Acratech's panohead has been an absolutely incredible find! I've been using a Really Right Stuff panohead for many, many years (now no longer available). It's incredibly versatile and durable. But it's also very heavy. Enter Acratech's panohead! Incredibly light, great design and manufactured with quality materials. Finally a solution for those long hikes where any and all weight is at a premium. Thank you Acratech! Jeff
Response from AcratechOct 28, 2021
Hi Jeffrey, Wow, love your review. Our Panorama Head is also extremely versatile as it can be used as a Long Lens Head and with the indexable clamp, it allows you to put a camera body directly on the head too. Our focus is to keep our equipment strong, light, versatile and we design and manufacture everything in our Pomona, CA facility. Many thanks from all of us at Acratech!
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Dana
Oct 26, 2021
Excellent delivery time and product
Excellent delivery time and product
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Ken B.
Oct 23, 2021
The Best Heads on the Market
The Acratech products I've purchased (GXP, Leveler, Swift) are truly excellent; by far the best I've seen. They're easy to use, secure, and accurate. Thank you, Acratech; you're doing great! The only things I would change would not be to the products, but to the website: Downloadable PDF instructions for all the products and a link to logout after making a purchase.
Response from AcratechOct 25, 2021
Hi Ken, I've noted your recommendations. Our shopping cart is pretty old and is due for a revamp but it won't be until after the holidays. I will inquire about logging out. Sincerely, Acratech
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RON
Oct 20, 2021
Great product & service
Had a question about clamp for recently released camera. Owner answered when called. Said he'd have individual who knew get back to me the following day when he came in. Instead owner got back to me within an hour. Fantastic service & great products.
Response from AcratechOct 25, 2021
Thanks from all of us at Acratech. We appreciate the review. Sincerely, Acratech
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Mindy L.
Oct 19, 2021
Great products and quality
Great products and quality. Own several ball heads and plates and have never had a problem with any of them. I highly recommend them to all photographers.
Response from AcratechOct 25, 2021
Hi Mindy, Many thanks for being a long time, repeat customer. From all of us at Acratech.
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Jay M.
Oct 19, 2021
Great product
Great product. Way better than a ball head. Combined with a compact leveling “bowl” type tripod (Leofoto) makes the most since for many photographic applications.
Response from AcratechOct 25, 2021
Thank you kindly for sharing your review with others. Acratech
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