Had R.
No possibility to cancel subscription
I had a poor experience with customer support. They sent me an email about an upcoming subscription renewal but I couldn't find any option to cancel the subscription on their website. I tried to cancel it through Stripe too, but there was no cancellation button there either. I attempted to contact them via email seven days prior to my subscription renewal, however, I received no response. Despite sending a reminder two days before the renewal date, they still did not reply. Unfortunately, my credit card was charged many days ago and yet I haven't received any reply from them till now. This experience is really frustrating and seems like a scam!
Response from Acquire.comJul 16, 2024
Hey Had, Thank you for your feedback and we sincerely apologize for the inconvenience this caused you. We are currently reviewing our cancellation process to make it more user-friendly and straightforward. Matt, our Customer Support Team Supervisor should have already reached out to you directly via email and provided an immediate resolution. If you have any additional feedback on our platform or services, please do not hesitate to reply to the email from Matt. It will be promptly addressed and reviewed by our team.




