ACP CompositesReviews of acpcomposites.com

Response from ACP CompositesMay 2, 2022

Hello Omar, Thank you for your review. I'm sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. I wanted to address the credit card decline. We unfortunately are not able to provide you with a reason as to why your card was declined because the bank does not share that information with us and it would need you to give them a call if you need the reason. Usually, declined reasons include entering the wrong billing, the wrong security code, an incorrect number on the credit card or banking reasons such as insufficient funds, holds, fraud prevention, and many more but only the bank can provide you the correct information. We tried to contact you with multiple emails for you call us back but never heard back. We are more than happy to help you process this order one more time if you give us a call at 925-443-5900. Again, we apologize for any inconvenience these issues have caused your shopping experience. Please accept a 15% discount coupon on our behalf for your next order that was sent to your email in file. If you need us to help you to provide you over the phone help we will be more than happy to help.

Response from ACP CompositesApr 14, 2022

Thank you for your continued business and for taking the time to provide this review. We want to ensure that you get the most satisfaction out this product; however, the flatness of the rod is not something we control in regard to tolerance when we order from the supplier, we focus on the outer diameter tolerances and they may come with flatness differences from the supplier. If surface length, straightness and flatness is important to your application, we can explore ordering rods from a different supplier or order custom rods with length, straightness and flatness tolerance with the supplier. We sent you a coupon for 15% off your next order. We value your business and hope to see you again soon.