ACP CompositesReviews of acpcomposites.com

Response from ACP CompositesMar 15, 2023

I am sorry about your shopping experience. Our customer service team is available to help you pick the materials you need in the future.

Response from ACP CompositesJul 14, 2022

Hello Guy, Thank you for submitting your review to ACP Composites. I'm sorry to hear you had a frustrating shopping experience. After reviewing your order, I noticed that the method selected was FedEx. Unfortunately, FedEx is more expensive shipping option than USPS. While we are unable to lower the shipping cost rates associated with the carriers, we are more than happy to help our customers with providing shipping quotes and selecting the most economical options for shipping. Please feel free to call our ACP Composites' customer service team at (925) 443-5900. We value your business and hope to see you again soon.

Response from ACP CompositesJun 1, 2022

Hello Ken, Thank you for your review. I'm sorry to hear you had a frustrating shipping experience. As discussed, shipping is calculated based on the package price shape, size, weight and insurance. USPS employee is correct that the postage cost of sending your package was about $38, including insurance. However, when you include all the dimensions L X W X H, and Weight, you get an average of $58-$60 depending on the day the carrier picks up and delivers the shipment. You can review this at the USPS website in their Retail Postage Price Calculator and selecting the package send option of: Calculate price based on Shape and Size. Also, USPS has associated fees for packages depending in length that you can review at: https://www.usps.com/business/verify-postage.htm Again, thank you for your continued business with us. If you have any more questions, please feel free to contact us at (925) 443-5900.