customer
Delivery time
Delivery time. Was not conveyed correctly. It cost me a job. I would have ordered else where however they promised by a date.
Response from ACP CompositesAug 25, 2022
Hello Brandon, Thank you for your review. I'm sorry to hear you had a frustrating shopping experience. I wanted to address your concern about the Promise Date. Looking at your order, I see that you placed the order on 8/15/2022, you were provided a promise date to process the order and to ship this order by 8/17/2022. This order shipped from our distribution location on 8/16/2022. This order was processed and shipped ahead of our promise and shipping estimated date. From my understanding, your concern is that this order did not arrive to your location at the promise date. I want to share that ACP Composites does not promise the date of arrival, ACP Composites can only promise the date the order will be processed, packaged and shipped. If you need and require the order to arrive at your location the next day after we ship the order, you would need to select a shipping method of Next Day or Priority Overnight. Any other shipping standard methods can take anywhere between 3-5 business days and its dependent on the carriers regular transit times. If you would like our assistance with changing your order to an expedited shipping method, our customer service team is always happy to help. Again, thank you for your continued business with us. If you have any more questions, please feel free to contact us at (925) 443-5900.