ACO Vacation HomesReviews of acovacationhomes.com

The property is in a perfect location. The house was fancy, clean, and well-kept. The pool was nice with chill views of the lake. It's just a short ride to Disney, and there are restaurants and a grocery store nearby. We'll for sure be back next year.

I originally rented for my family to be in Orlando florida. What I thought was going to be a home away from home experience was horrible. When it was time for us to check in we were not able to get through the door the code that was provided to us was incorrect for 2 hours we tried including management to get into the home and we're not able to. The manager who they sent to us was not very helpful actually even wanted us to go try to get into a window to get into the house and caught an attitude because I said I refused to break into the home. We sat outside for 2 hours in the heat before they recommended another home in the same area. At that point I was so frustrated and tired we decided to accept and went over to review the home. When I entered the home it was completely filthy. Dead roaches, ants all over the rug the sofas, dead bugs on the first floor kitchen bathrooms and bedrooms. When I explained this to the person I was talking to they asked me to take additional pictures of what I found. Evidently the manager that went over to see if the house was okay told them that the house was clean. I took pictures of all the roaches, the dead bugs and just the dirt that was all over the floor and told them I refuse to stay there. They asked me to spend the night and they would send someone in the morning and at that point I again told them I would not stay in such filth. I had to take my entire family including an infant to a restaurant while we found a better place at the last minute. If I am aware that it is ACO vacation homes I choose not to rent from them. Mistakes happen, however just to know that they offered for me to stay in a filthy house as an upgrade and wait for the next day is completely unacceptable. We couldn't even sit in the living room because of the ants that were crawling all over the sofas. I do not recommend this vacation rental company after this horrible experience. The next day I was faced to call booking.com for them to reach out to the company to request a full refund. Through booking.com I was able to find another home which we were able to check in right before 10:00 p.m. I try to be fair but ACO Vacation Homes does not even deserve 1 Star for the way we were treated. 9/17/23 Yvette Ramos-Soto

list of issues we had No information for entry, you should provide the address to the main gate with instruction to go there so they can give you a code for your time to enter from any (multiple gates) enterance No wifi No hot water in kitchen, and select bathrooms Broken bed slats in twin room on second floor Missing tv remotes Multiple tvs not plugged in correct (no-functional) Pass code was not provided to unlock padlock on grill Garage door opener not attached (manually had to lock and unlock the door from inside the unit)

I only gave one star as it is impossible to give no stars. This company are scammers, potential ID thieves. DO NOT GIVE THEM PHOTOS OF YOUR ID AND CREDIT CARD.

This company will ask you to provide photos of both sides of your credit card and a selfie in addition to the ID and won't protect your personal data from fraud and identity theft. They have also deleted all the negative reviews they have received on social media and their google maps account. DO NOT BOOK WITH THIS COMPANY, THEY ARE SCAMMERS!

ACO is a complete scam! We arrived to the home with trash overflowed outside the home. None of the tvs were working. We did a ticket about the problems. A guy showed up to fix the tvs but he couldn’t fixed them. The trash never got emptied. We saw roaches. Last but not least I finished our vacation early because someone entered the home w/o our permission and used my credit cards. I’ve asked for a reimbursement or to be moved because we weren’t safe there. I’ll paste a copy of the details of the theft.-On Sunday, 3/22/22, while visiting SeaWorld amusement park around 1:20pm I received a notification that my Navy Federal and Capital One credit card was being used, I had left those cards in my unzipped purse on the nightstand in my vacation home in a secured gated community. After speaking with a Navy Federal customer service representative, she informed me the purchase was a chip insert purchase meaning they actually had my card. After leaving the amusement park I entered the security gate to get a security escort to enter the home with us for safety concerns, security meet us at the house around 220pm. Upon arrival there was no forced entry to the front door but a black garbage bag was laying by the door, which was not there when we left the home around 8:40, that morning. We proceeded to the back of the house the pool door was shut but unlocked, but was locked upon exiting house that morning. After security secured the house no iPads or macbook was stolen, but my purse was zipped and cards back in purse but in a different direction from how I normally keep my cards. The Navy Federal customer service representative told me the address where my card was used, it was at Best Buy at 6300 Grandview Parkway, Davenport, Florida. I went to the store asked for management told management my card was used here at 1:17pm for an unauthorized purchased of $1,413.00. He pulled the receipt gave me a copy. ACO stop responding when they were notified.

Do not book here at all this is a scam they stole my money out my account they ask for pictures of your entire card front and back and they also ask for You to take a picture with your license this company is a scam do not book with them I’ve filed police reports and filed a court case against this company DO NOT BOOK WITH THIS COMPANY ITS A SCAM!! A police report has been filed against this company as well. They forged my signature on a paper i didn’t even book the property at all after I seen they were trying to scam me asking for pictures front and back of my card also asking for pictures of my face pictures of me holding the cards just to scam me . They won’t even send you the address to the property at all they just scam you and take your money . The fake number they have listed isn’t even a real number it’s a text free number from an app the owner answered the phone and cursed at me and he was so unprofessional he called me racist names and all he threatened me.

DO NOT BOOK!!! I repeat do not book. There was only trouble with ACO vacations and VRBO. I booked a week vacation and 4/7 days I was “working”. When I say working I was sending emails, texting and calling both ACO vacations and VRBO in regards to issues in which I had with the unit I stayed in. Saturday: we checked in and I went through the house to ensure I would not be held liable for the previous damage. Found holes in the walls, broken door handles, broken curtain rods, broken closet doors, missing items, hairs in the towels (7 towels in the entire house, I had to purchase towels since 11 people was staying in the home) and a PLETHORA of other issues. The trash from the previous family was PILED into the small container at the front door which was an immediate turn off.The home was not clean and surely wasn’t sanitized. The fridge and freezer was empty but dirty. The air filter hasn’t been changed in at the very least over a year, and don’t even get me started on the pool filter. The grill was disgusting as well as any dishes that was in the home. There was also a lingering smell in the home. And the best of it all NOT ONE REMOTE HAD ANY BATTERIES. I called the number on the posted placards in the house and it was the wrong number. I had to search their website to get the correct number. I got someone on the phone and spoke with a customer service rep and was advised to email the issues. I took video and photos and emailed them all to not get any responses from ACO. Sunday: my family went to Disney. Shortly after they left John (the maintenance guy) showed up. I was unaware he was supposed to come because ACO never told me. He came to fix the door handles, closet doors and would’ve plugged holes but I opted not to because he stated that it would take 18 hours for it to take and if the kids touched it could mess up their clothing. I also had my newborn with me so I didn’t want the fumes in the house. I went to go meet my family at Disneyworld and I couldn’t lock the front door. Called ACO, they said they would send someone. HOURS passed and no one, I called NO ANSWER, I emailed, no response. Then at 1930 Marcelle and Patricia just shows up to clean the fridge. She had “microban” and a dirty rag to clean. While they was at the home I asked them if they know anything about the lock. He said it should lock with the press of any button. He tried and guess what! It didn’t work. So he called someone and they advised him to take a video of the lock. Which he did and sent to whoever to prove it. But at that point I lost my entire day because I still couldn’t lock the front door. Monday: STILL NO ANSWER FROM ACO. Called, texted and emailed, but what do you know, NO ANSWER. At this point I started to believe they have me blocked because it doesn’t even make any sense that I was unable to get someone on the phone. John shows up like he did the day before, apologetic and does a factory reset on the lock. It works and I’m relieved because now I’m not stuck at home. I could leave and go meet my family. I get myself and my baby dressed, walk out and go to lock the door and IT DOESNT WORK. Now I’m back on the phone, emailing and texting. No answer! Another day lost… Tuesday: John shows up… sits outside of the unit and calls the owner to get the permission to replace the lock. Of course he doesn’t get an answer he comes in and does ANOTHER factory reset on the door. It works and he leaves. Of course the lock doesn’t work again and then a couple hours go by and John comes back and replaces the lock. Finally I am not longer stuck in the house but my plans are messed up because I had no idea if I would have a front door lock. The rest of the week I honestly just gave up. I was so tired and ready to go home. Everywhere we looked there was an issue. We washed the towels every night, bought garbage bags because that starter kit they claimed we had of course wasn’t there. This place has such great potential but it isn’t cared for and the customer service is HORRIBLE. Find another unit to rent, anything that is ACO owned run for the hills! VRBO was of no help either because it’s was all “minor issues” and they would just hang up on me. I spoke to about 10 agents with no help and passing the blame. I’m telling everyone who will listen not to use VRBO and definitely skip over anything ACO! Update: This morning (8/13) I was charged $110.80 for “damage to 1 fitted king sheet, 1 flat king sheet and 3 pillow cases”. They cannot help me nor will they help me. I had insurance on the rental and did not do damage to the sheets. The pictures they sent of the “damage” there wasn’t anything visible in some of the photos and the others there were old stains (that could be hidden if tucked right).