AC InfinityReviews of acinfinity.com

Isaac was very professional and knew exactly how to troubleshoot my problem. He resolved my issue by sending a replacement via the warranty. I’m so thankful that this company is so honorable.

A quick and timely response of the service department.It was greatly appreciated. My concerns were addressed and handled through email process, which made everything a lot easier. Special kudos to Daniel, thanks for your help!

So I chatted with Trevor and he was able to help me out and backtrack a bit to figure out a warranty replacement from the Gen 1 to the Gen 2 humidifier, as I noticed the gen 2 was out preforming the gen 1.(I had bought 2 incase one ever crapped out on me) He provided me with a list of the upgrades and told me I should have an email by the end of the day. I don't know what you want to call it but that is Stellar customer support!! You guys have always helped me and I always buy directly from ACI and will continue to buy direct. Thank you Trevor, & Ashley for providing me the link to make this review. Thank you all😁👍

I have to say there was no hassle what so ever ! I emailed Ac-infinity telling them my problem and that was it , the process started right away. I recieve a return email instantly with a list of things that I had to provide to get quick and accurate service . This list was simple and straight forward , I supplied the thing they asked and the same day I got notice that they were shipping out a replacement part asap ! Totally impressed 👏 !!!!

I love AC Infinity products and had my first issue outside of warranty and their customer support took care of the issue when they did not have too. Great company with great products and amazing customer service!

Excellent customer service

Meine Erfahrungen mit Produkten von AC Infinity sind durchweg negativ. Trotz hoher Preise liefern sie eine minderwertige Qualität, die weder den Erwartungen noch den eigenen Versprechungen des Herstellers gerecht wird. • Luftbefeuchter: Hergestellt aus extrem dünnem und billig wirkendem Material. Bereits nach kurzer Zeit traten Undichtigkeiten auf, und letztlich versagte das Gerät komplett. Für den Preis eine absolute Zumutung. • Grow-Zelte & Stangen: Die Verarbeitungsqualität lässt stark zu wünschen übrig. Das Material ist fehlerhaft und lichtdurchlässig – ein No-Go in diesem Bereich. Zudem sind viel zu viele Öffnungen vorhanden, die nur schwer abzudichten sind und den praktischen Nutzen der Zelte erheblich einschränken. • Abluftanlagen: Ein besonders gravierendes Problem: Von einer gekauften Abluftanlage sind bereits drei Geräte defekt gegangen – das spricht für massive Qualitätsmängel und mangelnde Langlebigkeit. • Ersatzlieferungen: Selbst wenn man sich auf einen Austausch einlässt, wird es problematisch. Importierte Ersatzteile wurden vom Zoll beschlagnahmt, was zusätzlich Zeit und Geld kostet. Fazit: AC Infinity wirbt mit Qualität, liefert aber minderwertige Produkte zu überhöhten Preisen. Wer langfristig funktionierende Lösungen sucht, sollte sich nach Alternativen umsehen.

Customer service rep (Erica) spoke with me over two days assuring me that AC Infinity would help with a fan that stopped working properly in less than a year. After two days of back and forth, after explaining previously l did not have a receipt and this was a gift, Erica sent me a generic message stating that because l had no invoice or receipt, the company would not send out a replacement. I never asked for my fan to be replaced, l asked for assistance with a broken product. They didn’t even offer to send a coupon to buy another fan in attempts to keep a customer. Poor customer service in a huge industry. I’ll take my money elsewhere. If anyone actually reads these reviews, do better.