AC InfinityReviews of acinfinity.com

Problem with new humidifier & Alex was FANTASTIC! He solved my issue during the call. Was so impressed, I ordered more gear after the call. Thanks Alex, thanks AC Inf!

I brought many products from this company where there was an issue with a quality control of the screws. So, I reached out to the company, sent them receipts of the products, photos and asked for them to send me the replacement screws. They informed me that since I was not in US, I would need to pay $80+ for the delivery costs. I could not believe their response. £60 for a few screws that was a quality issue. They simply refused to budge and not help.

AC sels us a half baked product and then offers expensive solutions to fix it. How long its been from the launch of ACI AI controller and stil you cant plug in more than 2 sensors into the device??? Shame for a controller that cost so much money not be able to use it fully. I would stay away from ACI. waste of my time and money.

I dont ever write reviews, and I doubt this will help others expose the truth, but Ac infinity is trash and their customer service is horrible. I truly believe this company is using bots or employees to run positive reviews and finding YT'ers that will only talk positive to display their trash. I have all of their grow gear and for multiple rooms. Their equipment run different numbers. Example, two if the controllers in the same room, same spot and right next to each other show different temps. Even putting the units in a shoe box to test, they still display different readings. This was tested with 3 of their units. So, accuracy is not there with their gear. Customer service is absolutely trash. I have e one of their power banks, and it's shorting out when moved while plugged in. I explained this to customer service and they want me to take video proof of the issue. What kind of company is going to ask for video proof of a customer having issues with a product? I will give it to them, but what a slap in the face.. Buy a product, it doesnt work, and the company doubts you and makes you jump through 20 hoops just to resolve it. Customer service is horrible. 3 times now I've paid an arm and a leg for 2 day shipping on their site, but it arrives 5+ days later. Just yesterday, I contacted support because of an order I played 7 days ago. It was two day shipping. Kenney from support said it was my fault because I orderd on the weekend and didnt check their busniess hours before ordering and they are closed on the weekends. Instead of offering anything such as refunding the 2 day shipping, he offered to cancel the order and contiue to say that I need to check business hours of companies when ordering online... Thats not customer service and I swear they act like Ai. If your gonna give this company your money, I'd advise buying from Amazon so you atlas get Amazon's customer service and dont expect to run and entire operation from their gear. Its meant for one tent only so you dont see the discrepancy in their gear readings. Ac Infinity lost my busniess for ever and they really need to stop paying people to write fake reviews. Its all fake hype folks, I promise!

I placed an order for a gas fireplace blower on December 23rd. Included in my oreder was for it to be overnighted. I eventually received my order on December 29th, a full 5 days later than I paid for. AC Infinity has fully reimbursed me for my shipping costs. Very satisfied.

Total shit gear...replacements needed constantly, replaced fans, heater, 3x probes...probe readings are way off, 8inch exhaust fan wont even draw out the humidity on level 10 according to the readings..absolute crap

Quick response as always. What set this experience apart was the customer service representative listened to my concerns that the previous replacement unit had been sent with no padding. The new package arrived and the device works great. Real happy with the device and warranty service.

Fast response and resolved fast