Celebrimbor
Stellar Customer Support
I received a heating mat, Suncore A5, from AC Infinity and plugged it in to start my germination. Upon doing so, I heard a buzzing noise coming from the heat dial. I tried plugging it into different outlets and changing the dial settings. It continued to buzz. I contacted AC Infinity late in the evening, and within 24 hours, I did not just receive a reply, but a replacement order had already been put in place. Desire with AC Infinity immediately took care of the situation and also without hesitation said the dial should not be doing this. This interaction alone will have me being a continued customer for AC Infinity. A brand that stands for quality, and customer satisfaction. I am very happy with their customer service.