acfwholesale.comReviews of acfwholesale.com

This company sucks so bad! Purchased a piece of furniture in June 2022 and still do not have the furniture or the refund I requested. You call them after waiting on hold for 2-3 hours someone picks up and sounds like you woke them up and they say they will process the refund that it was not completed for some reason. And they never process it. Or they hang up on you after you waited that whole time. They are HORRIBLE and should not be allowed to sell anything.

I ordered a gaming chair that said it had 2 in stock in May 2022. I paid for it and anxiously awaited confirmation of delivery. Next month it was on back order. Every time I ask I am informed it is on backorder. My recent communication I was informed it is on backorder again and MIGHT be delivered in November. I previously asked about canceling the order and getting a reimbursement and I was told that isn't possible.

Unsure if people need more reviews than the ones below to prove this place is a SCAM! No matter when you call it is busy for 2+ hours and then when you finally get through they hang up. It happened twice to me. Nowhere on the page did it say the product I ordered was backordered 12+ weeks but once the order is placed you get an email, saying it is backordered and they will let you know when it ships. Then, when you follow up they ignore it. Save yourself! I will be filing a complaint with BBB, and they are already flagged!

I ordered a bed frame from ACF in late april 2022. I was told it was on backorder repeated month to to month.Finally in late july 2022 they promised a refund. It is now mid october. I can not get through on the phone, they literally keep you on hold for hours then hang up. They keep responding to my emails with an auto response stating they apologize and managment is looking into the issue. Total BS !! These people are thieves and scam artists they owe me 800.00 dollars .

DO NOT DO BUSINESS WITH THIS COMPANY - THEY ARE A FRAUD!!! It is no coincidence that 100% of their ratings are 1 star, and that's only because we can't rate as Zero stars. This company is a fraud and a scam. I was told before I placed the order my order would ship "fast", a week later I was told it would not ship for 3 months. I could not wait that long as I needed the furniture so I immediately cancelled the order. My order is displayed as cancelled on their website, I never received the furniture. It has been over 2 months since I cancelled and they refuse to refund me. Everytime I contact them I get the canned statement "Hello, We do apologize for the delay in the refund process. Management is looking into this issue and appreciate your patience as they look to settle this matter as soon as possible, Thank you, ACF Wholesale". I've gotten this 3 times now. They clearly have no intention of giving me my refund. I really don't think "management is looking into this issue." It's phrased exactly the same way each time, it's their automatic canned response. I've tried calling but everytime there are hundreds of calls in front of me. How is it they are getting away with this?

Don’t you every try ordering anything form this company. This is a scam. We ordered a couch from them for $1,736.90 in July 2021 and because it’s been almost a year and they haven’t delivered the couch yet we decided to cancel the order sometime in May 2022. Sent them couple of emails asking for updates with the refund, was on hold for a couple of hrs to speak to a customer service rep who promised that will escalate the request to a manager; We’re told they can’t send the money back to our credit card and would have to send us a check. Until now, we didn’t get our money back. They are the worst!!!

Just like everyone else here…I’ve been SCAMMED by this “company”. Seems like their M.O. is consistent… I ordered bedroom and dining room furniture totaling $1928.22 on October 28, 2021. To date (Sept 20, 2022) I still have not received my furniture. I was told the furniture was on back order by the manufacturer. ACF would not allow cancellation; I was advised that I can refuse delivery for refund. I ended up ordering the furniture from Ashley direct- no back order and no delays. But I am out of $1928.22. I will be contacting an attorney TODAY!

Fraudulent company, suspicious customer support. Placed an order for a bedroom set, spent 4 months with credit tied up only to be told they couldn't fulfill it. Called them and was told no replacements no efforts would be made to assist and they did quite a bit of business and didn't care if I was their customer or not. Refused to provide any information on the call transaction or history and then pretended not to be there when I asked for a manager.