AcemendReviews of acemend.com

Very bad service from this so called company , placed an order and then 10 minutes later a decided to cancel it and have emailed them to do so .not had a response from them until they said it already shipped and they can’t do anything about. Also never received my order , i have raised a dispute with my bank to get my money back . 0 stars for this shady company

DO NOT DEAL WITH THIS COMPANY. I requested a refund within 30 days as then product was not suitable for my husband who I had purchased it for. I was told that the cost of my shipping it back to I the US would it be viable and was offered a 20% refund which was not acceptable. SO much for their full refund policy. I thought that I had seen on Facebook that they offered a 90 day trial and so I waited until the 90 days to request a full refund again. This has been declined and now that the 30 days has passed are offering me NO refund. Please beware when ordering through Facebook from this company.

Never buy a product from a company whose country of origin is not stated on the website. Which country does Acemend come from? Which country do they pay their taxes? Is it USA= Also, their products are shipped from Cainiao, China, a red flag! I would avoid them unless the product is superior.

Shady business. They claim to guarantee money back but no one responds to my emails. Do not buy from this company. I got duped by Facebook Ads. They target vulnerable people in pain. Also, it cost much less on Amazon so if you want to try it, buy it there.

The refund guarantee is a lie. It has not worked for me. I contacted customer services several times to request a refund and to return the product, but no reply. Also it took 3 weeks to come, and no instructions on how to use it. You can’t just lay on it if you’re shorter than advertised male. Again I asked for help /instruction on use, no reply. Very disappointed after reading all the positive feedback which made me buy it. Also it was more expensive to order directly with AcemendUK than Amazon I wish I had used Amazon it would have been far easier to return.

Order my product over a week ago and email to find out when I will be getting my order and cant get a answer.

Acemend is super helpful for my back pain! A simple solution for my chronic pain- thank you, Acemend!

I cancelled an unauthorized order 3 minutes after it was placed - send 3 emails and have not gotten a response. Their FAQ says that orders must be cancelled within one hour of placing. I am contacting my credit card company regarding the unauthorized charge!