AcemendReviews of acemend.com

Back support belt didn’t fit and we want to send back for a refund. They will not give us the address to send back. Calling bank to see if they can reverse charges

The posture product is a fraud and the company rips people off by not accepting returns. The customer service calls my reason for returning - it will not work - a personal reason. The company is a complete fraud, I can understand why it is impossible to contact management: because they are thieves.

Ordered a small Corrective Back Brace using Acemend's sizing chart. When it arrived, it barely went around stomach. Contacted company via website, sent an email and phone call but no response. Finally contacted 3rd party billing platform and got reply from Acemand. Wanted to exchange to the next size. After several emails back and forth, noticed got the round around so am stuck with a useless product. Their Return Policy reads very good but not reality. Will never buy from them again.

I received a broken machine (neck ) and wrote to them minimum a dozen times. They kept asking me to send a video to show it was broken in order to get a replacement. How can I send a video on a broken machine? I wanted a refund and would gladly return the machine. I got countless replies to send a video. They advertise refunds but it is untrue.

I ordered a posture corrector in January, size small. It took 2 weeks to get here and when I opened the package I new immediately it was too small. I wrote to them immediately and requested a return. Was told that the 14 day return time had run out!!! I told them I had just received the package that day. They said they were sorry and I could exchange it. What a joke. Over the last two weeks I have received 8-10 emails telling me to "respond to the first email" or "please tell us why you are returning the item." I responded to every email and just get the same response as they run out the exchange time frame. Do not buy from ACEMEND, they are a scam and a rip off. The return email on the package is also pretty bogus: Jerry (001); 9208 Charles Smith Ave; Rancho Cucamonga, US (with the zip code covered up).

Electric Shock Danger! I purchased the 4 in 1 massager and it seemed great at first. But after a month or so it started shocking me when I used the EMS. When I tried to get a replacement from the company, they told me I was past the return window. I explained that it was clearly defective and physically hurting me, but they still refused to give me a replacement. Horrible customer service. BUT AY YOUR OWN RISK!

All I can say is Scam, Scam,Scam!

Received the item, reached out for directions/how to use never heard from them. Requested a return and they said I was passed my 14 days return policy when I was only at day 10. Will never buy from them again